SYSTEM ANALYST

Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better.
Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us.
We are a global leading player in Digital Transformation for leading organizations across EMEA, with a revenue of €652M.
We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people.
We are proud of the culture we have built together.
We are proud of our people at the service of technology.
We are proud of our diverse environment.
Because we are #TechforPeople.
Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries.
Become one of our + tech and business leaders on cloud, data and cyber security.
Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.
Job Description Responsibilities.
Technical Support.
Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating complex problems to higher-level support teams when necessary.
Respond to requests for IT support including via corporate channels (portal, email, phone, and in-office).
Troubleshoot problems with IS, computer systems, and networks.
System Monitoring.
Monitor the performance and availability of IT systems, networks, and applications, proactively identifying and addressing potential issues to minimize downtime and disruptions to business operations.
Incident Management.
Manage and prioritize incoming service requests and incidents through a ticketing system, ensuring timely resolution and adherence to service level agreements (SLAs).
User Training and Documentation.
Develop user guides, training materials, and documentation to support end-users in utilizing IT systems effectively and efficiently, and provide training as needed.
reate and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur.
Software and Hardware Management.
Order computer equipments and software with suppliers.
Manage stocks,assemble, set up, and maintain computer systems (PCs and Servers), devices, peripherals, and software.
Select and install corporate software based on user needs assessment.
Install, configure, and manage network operating systems and data communication applications (clients and servers) (email, internet, FTP, etc...).
Configuration and maintenance of local and external wired and wireless computer networks (interface with suppliers).
Security Compliance and Data Protection.
Enforce security policies and procedures, including user access controls, data encryption, and antivirus protection, to safeguard sensitive information and mitigate cybersecurity risks.
Implement and monitor required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
Install, configure, and manage IT security solutions (antivirus, firewall, backup, etc...).
Backup systems configuration and maintenance.
Ensure compliance with data protection regulations and company policies related to data privacy and security, including the handling and storage of sensitive information.
Continuous Improvement and Reporting.
Identify opportunities for process improvements, automation, and efficiency gains within the IT support function, and collaborate with other team members to implement enhancements.
Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users’ needs.
Generate reports on IT support activities, incident trends, and performance metrics, and provide regular updates to management on the status of IT systems and support operations.
Perform preventive maintenance on installed computer systems.
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Qualifications Academic degree in Computer Science, Information Technology, Engineering or any other equivalent/relevant field; 1-3 years of experience in the area or similar, preferably in the context of a tech company; Strong time management, meticulous attention to detail, and excellent communication skills.
Hardware and Software Troubleshooting; System Monitoring and Maintenance; Incident Management; User Training and Documentation; Software and Hardware Management; Network Administration; Security Compliance; Continuous Improvement; Power Platform experience is valued; Effective Communication; Problem-Solving; Customer Service Orientation; Adaptability; Teamwork; Time Management; Attention to Detail; Good level of English, spoken and written.
Additional Information The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination.
We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization.
All of our vacancies are open to people with disabilities.
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