SUBJECT MATTER EXPERT DEVELOPMENT - BRUSSELS
Descrição da oferta de emprego
We are looking for a Subject Matter Expert Development for a client in Brussels.
Responsibilities.
Support and guide the team through the different processes.
Monitoring of the instances.
Execute maintenance/run tasks (small changes/ LCM / License mngt …) ITIL framework knowledge.
Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up…) Problem Management Asset Management Change Management Release management.
prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
Process optimization.
experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
Data analysis.
understanding of report creation, dashboard management.
Agile or scrum methodologies.
Requirements.
Fluency in English French and/or Dutch (preferred).
At least 3 years of relevant experience Service Now Certified (Admin Course) Certified Implementation Specialist or other related certification (nice to have) Cloud knowledge (nice to have) Monitoring and performance optimization.
experience with Service Now instance health checks, performance monitoring and system upgrades.
Strong team spirit Autonomous approach Pro-active attitude Clear communication Cross-functional collaboration.
ability to work closely with developers, product owners, and business stakeholders in a complex environment.
Stakeholder communication.
strong communication skills to translate technical issues into business terms and vice versa.
Project Management knowledge Comfortable with identifying and addressing issues and impediments proactively.
Focused on tackling challenges and finding effective solutions.
Detalhes da oferta
- Izertis Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 18/10/2024
- 16/01/2025
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