SENIOR TECHNICIAN CSD

You must.
- Live or want to relocate to Belgium - Fluent English Essential Qualifications/Experience.
• At least 1 year of recent experience, related to IT Service Desk functions • Prior experience of working in an international environment comprising both military and civilian elements • Knowledge of service operations, processes, service delivery, reporting, and continuous improvement • Extensive experience in end user support in general • Experienced in usage of ITSM tools such as BMC Remedy, Jira, Service Now, etc.
• Knowledge of, and experience in, installation, maintenance and troubleshooting of MS Windows 10, MS Office, Visio, Microsoft Edge • Experience in the installation and maintenance of mobile computing solutions (e.
.
VPN access, Notebooks, Remote Access and WLAN) • Experience of Outlook configuration, administration, and Skill, Knowledge & Experience.
troubleshooting in MS Active Directory and Exchange • Good knowledge of network technologies including VPN, WiFi networks and mobile data communications • Knowledge to create workflows, process flows and Knowledge Base documentations periodically.
Establish regular checks and ensure to update them before expiration • Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload • Good written and verbal communication skills with the ability to present complex issues in a clear manner to different levels of audience • Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience • Minimum 1-year experience in Service Desk Operations within the last three years • Experience in end user support in general • Experience in performing user administration in MS Active Directory and Exchange • Knowledge of Outlook configuration, administration, and troubleshooting in an MS exchange environment Desirable Qualifications/Experience.
• Knowledge of Windows Server, Windows Operating Systems, MS Office, PC Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, Network Security, SCCM software deployment, SCCM remote desktop management • ITIL Foundation • Competency in call centre tracking tools • Prior experience supporting customers in use of application software • Proficiency in using support software tools • Customer service orientation and/or prior customer service training • Strong experience with automating IT tasks and processes and procedures What can you expect from us? Mind-blowing workplace culture.
You will be integrated in a professional, dynamic and collaborative team.
100% Remote opportunities We want you to have the flexibility to work where you feel most comfortable and productive.
International Career You can expect professional growth and to be connect with the world.
We are represented in 2 European countries.
Portugal and Belgium.
And with projects in many other countries.
Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…) Extra Benefits & Perks If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help! As a plus, we provide Health and Life Insurance.
Bridge351 is proud to be an equal opportunity employer.
We are committed to build a diverse and inclusive culture and celebrate authenticity.
We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability or any other legally protected characteristics.