SENIOR REAL TIME ANALYST FOR A LEADING MANUFACTURER OF DRONES
Descrição da oferta de emprego
We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.
As a Real-Time Analyst in this project, your daily responsibilities will include.
Monitoring site to ensure optimal staffing levels Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Create strategic recommendations to improve productivity while balancing service levels and costs Assist in resolving serious customer complaints and escalated issues Facilitates, leads, and participates in daily, weekly and monthly business meetings Simulates different scenarios and develops contingency plans for unexpected events Working with multiple clients using a variety of tools to monitor & report performance Create and use standard templates to ensure consistent & accurate reporting Communicate actively with various groups to share call outs and deviations To succeed in the role, you will need to have.
Proficiency in English is mandatory Microsoft Excel knowledge (to be tested during the recruitment process - mandatory) Ability to communicate KPI data and forecasts to employees at all levels Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details Availability to work fully from Santos office in Lisboa (mandatory) Work shift from Monday to Friday 8.
am to 8.
pm Experience at least 6 - 12 months as a RTA (mandatory) 2 years experience in WFM What we value.
Strong interpersonal and client service skills Excellent communication skills with all levels of the organization Strong problem-solving skills Experience of a multi skilling or multilingual resourcing Ability to develop and motivate a team Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- 09/12/2024
- 09/03/2025
• minimum 3 years of professional nursing experience for candidates without a diploma... they are in search of empathetic and proficient nursing staff with expertise in nursing or medicine, capable of offering thorough care services such as dressing, bathing, and maintaining cleanliness for the well-being......
Pm (hybrid)- location: lisboa for apply, send your cv for *****@***** with the reference 'developer'... fórum selecção is looking for a senior developer (m/f) for a corporate bank main activities: - understand and analyse the needs expressed by the business teams, specifying and testing them in order......
Pm (hybrid)- location: lisboa for apply, send your cv for *****@***** with the reference 'data engineer'... fórum selecção is looking for a senior data engineer (m/f) for a corporate bank main activities: - design high-performance data pipelines (etl) to feed a dwh using state of the art data engineering......
We are looking for a senior qa engineer with the following requirements: requisitos do trabalho • minimum of +6 years of relevant experience;• repository practice (i... );• cucumber;• manual tests;• creation and maintenance of test cases and test plans for management tool (jira, ado, etc......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Equação it is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners... we are looking for a scrum master with the following......
Your day to day: review user flagging reports regarding website content understand and remain up-to-date with client’s policies and guidelines analyze and identify content that is not in compliance with requirements and flag it for action in a timely manner review the reported content within......
· review software patch release notes for compatibility and installation processes... · schedule maintenance windows for client deployments, following all implemented processes... · monitor and remediate patching activity across a range of maintenance schedules... · manage and ensure effectiveness of......
Salary: 14000 eur annual signing bonus €5000 for january/february/march... outros dados de posição benefits: excellent remuneration package based on experience, skills and performance be part of a dynamic and creative team with positive and friendly atmosphere guidance and tools to reach your full potential......
Develop strategies for effective solutions... your main responsibilities: analyze business processes for improvement... outros dados de posição #getready to meet with us! excited? apply with your cv in english/portuguese and provide consent for personal data processing: *****@*****......
