SENIOR EUC ENGINEER

Position Description.
f it takes seriously complex IT systems to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone.
When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you.
And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (% matching), which makes you a CGI partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you’ll be part of an open, friendly community of experts.
We’ll train and support you in taking your career wherever you want it to go.
Join CGI as an EUC Engineer, supporting our exciting, high-profile clients.
Your future duties and responsibilities.
As an End-User Computing (EUC) Engineer, you will provide support to staff within the organisation.
Your role will involve delivering high-quality technical assistance, ensuring seamless operation of IT systems, and maintaining a high level of customer satisfaction.
You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues in a timely and efficient manner.
• Primary point of contact for users for all IT-related issues.
• Diagnose and troubleshoot hardware, software, and network issues.
• Perform root cause analysis and implement solutions to prevent recurrence of issues.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Install, configure, and maintain end-user devices, including desktops, laptops, tablets, and mobile devices.
• Ensure all devices are up-to-date with the latest software updates and security patches.
• Optimise system performance and reliability to meet the specific needs of users.
• Provide training and guidance to VIP users on IT systems, software, and best practices.
• Develop and maintain user documentation and training materials.
• Participate in IT projects and initiatives, ensuring users' requirements are addressed.
• Contribute to the planning and implementation of new technologies and system upgrades.
• Track and document incidents and resolutions using the organization's ticketing system.
• Follow ITIL best practices for incident, problem, and change management.
• Ensure end-user devices comply with the organization's security policies and procedures.
• Assist in implementing security measures and responding to security incidents.
Required qualifications to be successful in this role.
Required qualifications to be successful in this role • Experience in end-user computing or IT support, preferably with experience supporting executive-level users.
• Proficiency in Windows and Mac operating systems.
• Experience with Microsoft Office 365, mobile device management (MDM), and remote support tools.
• Knowledge of networking fundamentals, including TCP/IP, DNS, and VPN.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• High level of professionalism and discretion when dealing with sensitive information.
Desirable Certifications.
• Relevant certifications such as CompTIA A+, Microsoft Certified.
Modern Desktop Administrator, or ITIL Foundation are a plus.
Skills.
ServiceNow Windows Leadership Motivating What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.