SECURITY OPERATIONS CENTRE (SOC) MANAGER

Position Description.
Recognised as one of the world’s largest IT and business consulting firms, CGI has offices across Australia, supporting local public and private sector clients to solve real business problems.
Due to our continued growth in Cybersecurity, we have a newly created opportunity for a SOC Manager.
This varied and diverse role will work nationally across various clients, industries, and environments focused on Cybersecurity Services.
We are looking for a specialist with experience running 24x7 managed cyber security services to oversee and deliver the day-to-day operations of our Australian-based Security Operations Centre.
You will work closely with the Director Consulting Expert for Cybersecurity to lead the operational team, and will be tasked with leading a continual service improvement program that underpins operational excellence, client satisfaction and capability maturity.
This role will suit an operational leader with a strong focus on process and delivery excellence who enjoys bringing out the best in others through coaching, mentoring and the removal of obstacles.
Flexible work is available, including hybrid work, with in-office attendance a minimum of 3 days a week and as operational requirements dictate.
With the growth in this service, the role has the potential to develop into a Director, Consulting Delivery role.
Your future duties and responsibilities.
• Responsible for the day-to-day operational management of all SOC activities, including roster management, threat investigations, prioritization of analyst workload, incident/request escalations, and account team engagement.
• Lead the team’s delivery of high-quality monitoring, detection and response services that meet or exceed Service Level Agreements and that align with contractual client obligations • Represent the SOC through participation in CGI and client Senior Management meetings, to present on operational matters including high severity incidents • Drive, measure and report continuous improvement initiatives and metrics, client-context insights and value-add activities to evolve process maturity • Pro-actively manage the availability of resources and technologies used to deliver the Security Operations Centre services (including SIEM and SOAR platforms, underpinning third party services, threat intelligence feeds and integrations with ITSM platforms) • Coach and mentor a growing team of SOC analysts and provide input into their career development plans • Manage, control and report SOC financials • Utilise CGI’s Global team to keep abreast of new and improved business operations models and foster connection of SOC team members with this network • Participate in bids and tenders for Operational opportunities Required qualifications to be successful in this role.
• Extensive operational experience, with a focus on service improvement and attention to detail • Experience leading people as well as problem and incident resolution activities • Strong budget and financial management skills • Experience with report writing, service delivery, and client-facing activities • Excellent stakeholder management skills • Cyber security expertise • Availability for ad-hoc after-hours escalations • Australian Citizenship with the ability to obtain a security clearance #LI-AUS What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.