SCCM ADMIN

Position Description.
As a Subject Matter Expert for the team, he/she is expected to be technically astute with 'Packing' and associated skills to support the delivery.
The role requires one to carry out the following tasks qualitatively.
• Is responsible for ensuring that software are fully deployed, implemented and functioning as per customer's requirement.
• To provide remote OS re-build support.
• To create batch files & scripts wherever possible.
• To undertake Windows Administrator and Active directory tasks if required.
• To be able to perform a research on the upcoming technologies and implement on the project test lab to perform a pilot.
• To identify potential improvements allowing improved use of resources by automation or change or procedures and feed them to the Team Leader.
• To act as a point of contact for technical queries and share technical knowledge wherever possible, assist with technical training if required • Is responsible for ensuring the quality of packages delivered are error-free and in sequence of new systems/platforms.
• Must also prepare standard instructions and Checklists for preparing & installation of packages.
• Should be customer centric.
• Providing a positive image of the company through your role being a point of contact with onshore team/customer.
• Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.
• Must proactively help team members in resolving issues while being open to share their knowledge.
• Should be able to design and carry out Alpha/Beta tests for packages before delivering to clients.
• To ensure that all is work carried out in accordance with ITIL Incident Management guidelines • Should be able to follow the ticketing process according to the change request phases that are defined.
• Perform basic to complex troubleshooting for the SCCM deployments.
• Should be able to work on basic Antivirus activities.
• Should understand DLM Framework.
• Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
• To achieve all team and personal performance goals as defined by the company • Ensure tickets assigned to the queue are accepted and worked on time • Monitor 'open' Change tickets • Adhere to ISO and ISO procedures • Ensure that your individual training record is kept up to date • Ensure that proper technical guidance is provided to the members when required • Gain adequate knowledge by perform research activities on the new and upcoming technologies • update the knowledge base with the known issues that come across while troubleshooting • Conduct periodical technical trainings for the team members in order to build the technical competencies within the team Skills.
Intune MDM (Mobile Device Management) Mobile Application Management What you can expect from us.
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