SALESFORCE ARCHITECT

U.
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Position Description.
CGI Federal is looking for a Salesforce Architect with proven experience who can be part of a team in a dynamic and changing environment.
CGI helps clients take an enterprise approach to accelerate and maximize their return on technology investments through relevant applied innovation.
The Salesforce Architect is responsible for designing robust Salesforce Government CRM solution for our federal client’s mission critical objectives.
They will work as a trusted advisor to our federal clients and help architect the most efficient solutions that meet our client’s business needs.
They will work closely with the client domain SME’s, Lead Solution Architect (SA), and security team to understand the overall project parameters.
This role includes client relationship management and executive communication.
***This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable*** Your future duties and responsibilities.
• Work with team and federal clients to create proof of concept solutions for the overall and individual components to validate Salesforce CRM solution architecture.
• Review existing solution architecture and refine further • Refine product backlog as part of the overall solution architecture effort • Own the design of Salesforce platform solution, as well as integration design.
Potential integration points include Amazon Connect and other 3rd party tools.
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce, • Collaborative project and workstream planning.
• Automate processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, E-mail Alerts • Collaborate with team members and other departments in defining business requirements for optimal use of Salesforce functionality • Proactively identify areas of improvement and functional gaps in Salesforce Applications • Create and maintain technical documentation including process documentation, naming and commenting conventions and Salesforce policies/procedures Experience and Knowledge • Familiarity with Salesforce service level metrics – out of box and creating additional • Knowledge and understanding of Salesforce capabilities including.
Case Processing, Case Assignment, Skill-based Routing, Workload Management and Prioritization • Experience with Salesforce Knowledge Management tools including Creating knowledge articles, AI-Driven Summarization, Article lifecycle, etc • Experience migrating legacy CRM to Salesforce • Experience creating API’s using Mulesoft • Experience Training and coaching teammates Required qualifications to be successful in this role.
• Bachelor's degree in computer science, information technology, or a relevant field preferred.
• 8+ years overall technical professional experience • 5+ years of experience with Salesforce architecture • Minimum Salesforce certified.
• Administrator • Sales Cloud Consultant • Service Cloud Consultant • Platform App Builder • Salesforce Architecture certifications • Strong understanding of Apex, Visualforce, and Lightning components • Familiarity with Salesforce development best practices and design patterns • Strong analytical and problem-solving skills • Strong written and verbal communication skills Desired qualifications/non-essential skills required.
• Experience with Federal Government and Healthcare sectors, specifically the Centers for Medicare and Medicaid Services (CMS) CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
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is $.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include.
• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well-being programs #CGIFederalJob #LI-RJ1 Skills.
Customer Experience Management Salesforce Marketing Cloud Agile Business Analysis Web Development What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities.
If you need an accommodation to apply for a job in the U.
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Employment Compliance mailbox at .
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Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.