RRP CONSUMER CARE ASSOCIATE PORTUGAL
Descrição da oferta de emprego
At JTI we celebrate differences, and everyone truly belongs.
people from all over the world are continuously building their unique success story with us.
83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now! Learn more.
jti.
om RRP CONSUMER CARE ASSOCIATE PORTUGAL Are you passionate about delivering exceptional consumer care and driving process excellence? Join our team as a Consumer Care Coordinator for RRP Iberia, where you will play a crucial role in supporting our Consumer Care Manager and ensuring top-notch service for our customers.
Position purpose * Support and Coordination.
Assist the RRP Iberia Consumer Care (CC) Manager in developing and executing Consumer Care plans, ensuring they align with budget and quality standards.
* Escalated Case Management.
Handle complex cases and special complaints that cannot be resolved by our suppliers, overseeing device troubleshooting and replacement processes.
* Daily Partner Coordination.
Manage day-to-day activities with Consumer Care partners, maintaining regular contact and alignment with local and HQ support functions, GCC, HQ Brand Group, and local management.
* Standards and Procedures.
Ensure all Consumer Care services and activities meet market standards and adhere to company processes and procedures.
* Feedback Management.
Oversee the Consumer Feedback Management platform, ensuring feedback is properly registered, classified, and followed up on.
Escalate special complaints to relevant stakeholders and coordinate the return process for complaint product samples.
Main Areas of Responsibility * Collaborate with the RRP Iberia Consumer Care (CC) Manager to create and implement Consumer Care plans that meet budgetary goals and deliver high-quality results.
* Handle and resolve escalated issues that suppliers cannot address, including special complaint handling.
Ensure efficient troubleshooting and replacement processes for defective devices.
* Supervise daily operations with Consumer Care partners, maintaining consistent communication and alignment with all involved parties (local and HQ support functions, GCC, HQ Brand Group, local management).
Ensure all Consumer Care services and activities comply with market standards and company procedures.
* Manage the Consumer Feedback Management platform, ensuring all feedback is accurately recorded and categorized.
Coordinate follow-up actions for complaints requiring investigation and escalate special complaints to relevant stakeholders.
Oversee the return and sorting process for complaint product samples.
Requirements * University Degree * 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience * Fluency in Portuguese and English (C1) required - knowledge of Spanish is an additional advantage * Proficiency in computer skills at an advanced level required * Independent and autonomous work style with strong analytical and presentation skills * Effective stakeholder management and attention to detail * Exceptional organizational skills and ability to work well in teams * Proficiency with technology and a collaborative approach to tasks Recruitment process Thank you very much for your interest in the role.
You are welcome to apply.
Are you ready to join us? Build your success story at JTI.
Apply now! Next Steps.
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure.
Phone screening with TA > Assessment tests > Interviews > Offer.
Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment.
As an equal-opportunity employer, we welcome applicants from all backgrounds.
We are committed to providing reasonable adjustments to applicants with special needs.
If you require any accommodations, please let the Talent Advisor know during the selection process
Detalhes da oferta
- Indeterminado
- 07/11/2024
- 05/02/2025
• experience in day care/base care settings preferred... the offer: • assist all residents with daily care needs, ensuring a high standard of personal care and well-being... they are in search of empathetic and proficient nursing staff with expertise in nursing or medicine, capable of offering thorough......
Main tasks: analyze the market in portugal region and better understand sales channel in portugal regions... maintain customer partnership in portugal improve brand market share and product coverage continually... the key attributes expected from sales channel for portugal: deep understanding of the......
Você deve receber nosso convidado em portugalagentes necessários em toda portugal, este é um trabalho de meio período que ocorre principalmente on-line, você pode fazê-lo no seu celular ou computador... requisitos do trabalho sem experiência este é um trabalho de meio período que ocorre principalmente......
Community care - irlanda (28944 - 34560) do you feel that your job is worth a lot more than what you are currently being paid? you now have the chance to get the salary you deserve, plus training opportunities to help you progress in your career... your future team is waiting for you to help them provide......
Employment term: initial contracts of 12 months, extendable for another 12 months... eu residents: a valid cure (certificate of residence) is required... ready to grow your career in an international team? apply today and see what opportunities await you in portugal! requisitos do trabalho roles available:......
Nosso cliente, um provedor reconhecido de serviços em seguros de saúde e administração de fundos de pensão, está procurando um assistente administrativo francês para o seu escritório em lisboa, portugal... se estiver interessado, envie o seu currículo para barbara luvisotto montagnini em *****@*****......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
Temo-nos apercebido que os profissionais que mudaram para portugal recentemente e começaram a trabalhar connosco são pessoas extremamente motivadas e empenhadas no seu trabalho... desde o momento de abertura, a nossa empresa tem integrado profissionais estrangeiros com conhecimentos fluentes de língua......
Oferta:-vencimento inicial acima da média, variável de acordo com a experiência profissional anterior e outras valências demonstradas... formação inicial e continua de forma a evoluir pessoalmente e profissionalmente... a função decorre no apoio em equipa, á abertura de vala e na colocação de pavimentos......
Se te identificas com o objetivo de melhorar a convivência entre diferentes culturas, então chegou a tua vez de fazer parte desta equipa de intérpretes e tradutores empenhados em oferecer serviços linguísticos de alta qualidade! quer seja uma consulta médica depois de um dia preguiçoso a apanhar sol......