ROUTING ANALYST - H/F
Descrição da oferta de emprego
Présentation de la société.
iBASIS is the leading communication solutions provider enabling operators and digital players worldwide to perform and transform.
Powered by (COMPANY NAME), iBASIS is the first independent international communications specialist, ranking as the third largest global wholesale voice operator and a Top 3 Mobile Signaling & Data solutions vendor with 700+ connected destinations.
Since the integration of the Altice Europe N.
.
international voice carrier business in France, Portugal, and the Dominican Republic, iBASIS serves + customers, across 18 offices worldwide.
iBASIS also provides the end-to-end Global Access for Things™ connectivity solution; simplifying IoT device connection through one unified platform for seamless, remote, programmable, and secure communication.
Poste et missions.
KEY RESPONSIBILITIES.
* ROUTING o Optimize the call routing for assigned portfolio of international destinations to achieve best quality and cost levels.
o Make real-time routing adjustments based on market conditions and quality incidents.
o Drive down the cost to improve gross profit and market competitiveness while maintaining necessary quality standards.
o Monitor call quality to ensure highest possible standards for our customers.
o Review special commitment deals with other telecom carriers to ensure deal structure is market driven and achievable from a routing perspective.
o Monitor the progress of the outgoing traffic on commitment deals.
o Review country dial code changes to determine correct definitions and routing breakouts.
KEY RELATIONSHIPS * Routing, Quality and Fraud team where you will work with on daily basis * Sales country Managers' and Buying for vendor routing options and escalations * Sales for customer feedback and cost queries * Market Makers and Country Managers for deal analysis, pricing and margin concerns, destination strategy, expected cost levels, quality trouble shooting and customer trouble tickets or escalations * Network Operations Center (NOC) for quality trouble shooting and customer trouble tickets or escalations * Vendor Rate & Code Team Requerimientos del candidato/a.
* Bachelor degree with analysis and attention to detail.
* Strong analytical skills.
able to identify issues and develop sound conclusions through data analysis.
* Highly motivated, driven and eager to learn * Strong problem-solving skills.
Able to think outside the box and open to learning and acquiring new skills * Familiar with Microsoft Office applications, with strong Excel skills.
* Resume has to be sent in English * Strong English verbal and written communication skills.
* Excellent interpersonal skills, and ability to work independently or as part of a team.
* Good customer orientation.
ability to listen, identify root causes, and motivation to address problems.
* You should have a strong ownership, passion and love for solving problems.
* You feel responsible for innovation and complex problems and incidents.
* Ability to thrive in a fast-paced environment
Detalhes da oferta
- Indeterminado
- 07/11/2024
- 05/02/2025
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