Ir à oferta completa

ROOMS OPERATIONS MANAGER FRONT OFFICE

Descrição da oferta de emprego

Job Description For Rooms Operations Manager Front Office(HOZ) in Houston,United States.
JOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.
.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Monitors compliance with standards and procedures.
Leads specific team while assisting with meeting or exceeding property goals.
ANDIDATE PROFILEEducation and Experience• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
ORE WORK ACTIVITIESLeading Room Operations Team• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.• Verifies that the team has the capabilities to meet expectations.• Leads by example demonstrating self-confidence, energy and enthusiasm.• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
anaging Property Rooms Operations Function(s)• Assists in managing the execution of all operations in the rooms area departments (e.
., Front Office, Engineering/Maintenance, Housekeeping).• Follows property specific second effort and recovery plan.• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.• Takes proactive approaches when dealing with employee concerns.• Extends professionalism and courtesy to employees at all times.• Communicates/updates all goals and results with employees.• Meets semiannually with staff on a one-to-one basis.• Assists/teaches the team scheduling against guest and hours/occupied room goals.• Performs hourly job functions as needed.• Performs other duties, as assigned, to meet business needs.
anaging and Monitoring Activities that Affect the Guest Experience• Understands the brand's service culture.• Provides excellent customer service by being readily available/approachable for all guests.• Strives to continually improve guest and employee satisfaction.• Takes proactive approaches when dealing with guest concerns.• Extends professionalism and courtesy to guests at all times.• Responds timely to customer service department request.• Verifies that all team members meet or exceed all hospitality requirements.
anaging Profitability• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).• Verifies that a viable key control program is in place.• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Strives to maximize the financial performance of the department.
onducting Human Resources Activities• Interviews and assists in making hiring decisions.• Receives hiring recommendations from team supervisors.• Verifies that orientations for new team members are thorough and completed in a timely fashion.• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.• Celebrates successes and publicly recognizes the contributions of team members.
he salary range for this position is $ to $ annually.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Marriott International
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 24/12/2024
Data de expiração
  • 24/03/2025
Front Desk & Daily Operations
Bikeiberia

Job description bike rental process: welcoming guests, suggesting routes, assigning, and receiving bikes guiding city bike tours helping with pre and post tour/rental process basic care of bikes and accessories back-office offeredcompetitive pay, full time and long term positionintegration in a dynamic......

SPA MANAGER
Casa Deitada - Turismo Açores Lda

Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......

Records Management Office
FÓRUM SELECCAO

Profile and skills we look for: - advanced proficiency in microsoft office (word, excel, powerpoint);- knowledge of industry specific software is a bonus;- facilitate and lead a collaborative environment, ensuring subject matter experts can work outside the box; engage people, helping them solve their......

Key account manager – retail area
Vendingo

Perfil do candidato:- experiência comprovada como key account manager na área do retalho e distribuição... descrição da vaga:estamos à procura de um key account manager experiente para se juntar à nossa equipa! se tens paixão por vendas, uma visão estratégica para o mercado de retalho e és orientado......

Reservations Manager
InterContinental Hotel

Manage inventories for hotel rooms... we are hiring a reservations manager who will work in our customer service and accept reservations for clients... manage room reservations for large events such as weddings or other functions... homeworksupervise reservation staff in their duties... computer skillsorganizationcommunication......

Operations Expert
Newin

You support the agile product team in maintaining and optimizing the adobe experience manager (aem) platform hosted mainly on aws ec2 instances... scrum independent, structured way of working and strong quality awareness high level of commitment and unrestricted ability to work in a team (work in self-organizing......

Estágio iefp: oportunidade business manager
Outglocal

A empresa em questão, actua num mercado em desenvolvimento, sendo responsável pela gestão e construção de um pipeline forte que permita o cumprimento dos objectivos de vendas... requisitos do trabalho perfil pretendido dos candidatos: capacidade de relacionamento interpessoal licenciatura em marketing......

Project manager (mercado imobiliário de luxo)
Buyme property

A buyme property, empresa em expansão e de excelência a celebrar 25 anos de sucesso no mercado imobiliário algarvio, com escritórios em vilamoura, quarteira, almancil e faro, seleciona para buyme prestige, projeto no mercado imobiliário de luxo: project manager... responsabilidades: gestão 360º do projeto......

Sales manager (m/f/d)- the editory collection hotels
The editory collection hotels

Estamos a reforçar o departamento de vendas, com a função de sales manager (m/f/d): principais funções:• promover as unidades hoteleiras nos potenciais mercados nacionais e internacionais; • manutenção da carteira de clientes e angariação de potenciais novos clientes; • prospeção de mercado nacional......

Business Manager Coimbra
AtenaT

D2destás interessada/o? envie já o teu cv com a referência ''job business manager - coimbra'' ---------> *****@*****... és tu?função- angariar novos clientesoferecemos- formação inicial e contínua- ordenado base + comissões- possibilidade de crescimento para departamento interno- bônus de performancerequisito-......