ROOMS OPERATIONS MANAGER

Job Description For Rooms Operations Manager(HOZ) in Anaheim,United States.
Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Anaheim Resort, South Clementine Street, Anaheim, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed.
ANDIDATE PROFILEEducation and Experience• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional areaCORE WORK ACTIVITIESSupporting Rooms Operations Team• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.• Assists in ensuring that the team has the capabilities to meet expectations.• Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
upporting Property Rooms Operations Function(s)• Follows property specific second effort and recovery plan.• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.• Takes proactive approaches when dealing with employee concerns.• Extends professionalism and courtesy to employees at all times.• Communicates/updates all goals and results with employees.• Assists/teaches the team scheduling against guest and hours/occupied room goals.• Performs hourly job functions as needed.
anaging and Monitoring Activities that Affect the Guest Experience• Provides excellent customer service by being readily available/approachable for all guests.• Takes proactive approaches when dealing with guest concerns.• Extends professionalism and courtesy to guests at all times.• Responds timely to customer service department request.• Ensures all team members meet or exceed all hospitality requirements.
ssisting in Managing Profitability• Assists in performing required annual Quality audit with GM & RD.• Ensures a viable key control program is in place.• Understands financial statements, sales and activity reports, and other performance data.
he hourly pay range for this position is $ to $.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if youre happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.
illard Marriott.
Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
Thats The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.