QA LEAD - CCAAS

Position Description.
Be part of building one of the largest independent technology and business services firms in the world.
At CGI, our success comes from the talent and dedication of our professionals.
As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
CGI, founded in on the concept of crafting an organization enthusiastic about delivering results and exceeding client expectations.
Your future duties and responsibilities.
• Develop and implement a comprehensive test strategy for the CCaaS program, ensuring functional coverage, high availability, performance.
• Lead the QA team in designing, developing, and executing automated and manual test cases for voice, chat, email, and omnichannel customer interactions.
• Collaborate with cross-functional teams, including development, operations, and business stakeholders, to define test requirements and quality goals.
• Drive automation efforts by selecting and implementing appropriate test automation frameworks for cloud-based contact center solutions.
• Ensure CI/CD pipeline integration for continuous testing and deployment of CCaaS features.
• Perform end-to-end testing, including functional, integration, performance,, and user experience validation.
• Monitor and report test results, defects, and quality metrics, providing actionable insights for process improvements.
• Lead defect triage sessions, root cause analysis, and resolution planning with development and operations teams.
• Stay updated on the latest CCaaS technologies, industry best practices, and compliance requirements.
• Mentor and guide QA team members, fostering a culture of continuous learning and innovation.
Required qualifications to be successful in this role.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in software quality assurance, with at least 3 years in a QA leadership role.
• Strong experience with CCaaS platforms (e.
., Genesys Cloud, Amazon Connect,, or similar solutions).
• Proficiency in CI/CD tools (e.
., Jenkins, GitHub Actions, Azure DevOps) and Agile methodologies.
• Solid understanding of contact center technologies, VoIP, SIP, IVR, chatbots, and CRM integrations.
• Strong analytical, problem-solving, and communication skills.
#LI-JP Skills.
English Financial Services Test Design Test Planning & Implementation ISTQB Adv Test Manager Cert What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.