OVERNIGHT ROOM OPERATIONS MANAGER

Job Description For Overnight Room Operations Manager(HOZ) in Hoboken,United States.
Job Number Job Category Rooms & Guest Services OperationsLocation W Hoboken, 225 River Street, Hoboken, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.
.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Monitors compliance with standards and procedures.
Leads specific team while assisting with meeting or exceeding property goals.
ANDIDATE PROFILEEducation and Experience• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
ORE WORK ACTIVITIESLeading Room Operations Team• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.• Verifies that the team has the capabilities to meet expectations.• Leads by example demonstrating self-confidence, energy and enthusiasm.• Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
anaging Property Rooms Operations Function(s)• Assists in managing the execution of all operations in the rooms area departments (e.
., Front Office, Engineering/Maintenance, Housekeeping).• Follows property specific second effort and recovery plan.• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.• Takes proactive approaches when dealing with employee concerns.• Extends professionalism and courtesy to employees at all times.• Communicates/updates all goals and results with employees.• Meets semiannually with staff on a one-to-one basis.• Assists/teaches the team scheduling against guest and hours/occupied room goals.• Performs hourly job functions as needed.• Performs other duties, as assigned, to meet business needs.
anaging and Monitoring Activities that Affect the Guest Experience• Understands the brands service culture.• Provides excellent customer service by being readily available/approachable for all guests.• Strives to continually improve guest and employee satisfaction.• Takes proactive approaches when dealing with guest concerns.• Extends professionalism and courtesy to guests at all times.• Responds timely to customer service department request.• Verifies that all team members meet or exceed all hospitality requirements.
anaging Profitability• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).• Verifies that a viable key control program is in place.• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Strives to maximize the financial performance of the department.
onducting Human Resources Activities• Interviews and assists in making hiring decisions.• Receives hiring recommendations from team supervisors.• Verifies that orientations for new team members are thorough and completed in a timely fashion.• Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.• Celebrates successes and publicly recognizes the contributions of team members.
he salary range for this position is $ to $ annually.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels mission is to Ignite Curiosity, Expand Worlds.
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A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests passions to life.
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Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.