JAVA SUPPORT ENGINEER

Position Description.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Your future duties and responsibilities.
Job Title.
Java Support Engineer Position.
Senior Software Engineer Experience.
5-8 Years Category.
Software Development/ Engineering Main location.
India, Karnataka, Bangalore/Hyderabad • P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM • P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles • War room representation - participate on P1 and Customer Impacting P2 Incident bridges • Events handling will be owned with end to end responsibilities (acknowledgement till closure) • Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams • Tracking the automation work wherever required & engage the app teams for the development (eg.
T events Validations, Health check) • Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
• Make technical decisions, resolve events/incidents • Escalate issues in a timely manner • Dive into issues, figure it out, and work within their teams to permanently resolve.
• Find automation opportunities and work to completion • Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues • Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow) • Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level • Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities • Application Health check - Provide periodic application health reports to PNC Leadership team • War room representation - participate on P1 and Customer Impacting P2 Incident bridges Skills.
Java RESTful (Rest-APIs) Shell Script SOAP SQL TOAD Apigee What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.