IT TECHNOLOGY SERVICES MANAGER

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are seaking a people manager for our young and highly motivated Solutions Management & Operations (SMO) team in Portugal supporting SAP´s internal business solutions. In your role you will be reponsible for: the execution of the IT Operations Cloud strategy supporting the team on its hybrid operations journeydriving the SMO strategy, portfolio & innovation topics jointly as part of the leadership teamcooperating with stakeholders, establish and extend the network with our customers to help the team develop in its trusted advisor roledriving agile principles leading to more self-orgnization in the team, in line with the strategy of delivery units within CPITshaping the future of SMO adressing the demand of a DevOps organizationsetting goals and direction, developing team members and ensure colleagues reside in high-performance zonecreating an environment conducive to resilient and secure operationsresource management, issue resolution and escalation management, ensuring defined SLAs & KPIs for operations and seamless operation across the time zonebeing Portugal site lead for employees reporting to other SMO line managers in Germanysupervising the trainee program for young talents What you bring5+ years experience working with global teams in a leadership role with a required background on cultural sensitivityIdeally, having expertise in guiding a team through a dynamic setting with rapidly evolving technologyProven track record of 5+ years experience in SAP basis & cloud technology, optimally experience in hybrid operationsexperience with agile methodologies, ability to develop and lead a self-organized teamexcellent interpersonal verbal & written communication skills in English languagestrong customer, result and execution focusself confidence & competency working under high pressure, making critical decisions, interacting with senior management About Us: Within Coporate Processes & IT (CPIT), the Solutions Management and Operations (SMO) team is responsible for the End-to-End operation of SAP´s internal mission critical solutions based on innovative cloud technologies. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 411438 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.