IT SERVICE MANAGEMENT TEAM LEADER

Company Description Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.
Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial expertise in its two global business lines – Corporate & Investment Banking and Asset & Wealth Management – and, transversally, for the entities of Groupe BPCE.
The Centre of Expertise, based in Porto, currently has more than employees from over 30 nationalities, organised in three main departments.
Information Technology, Banking Support Activities and Compliance.
These teams work in an integrated, inclusive and transversal way, supporting and creating value for all the business lines and platforms of the group.
The project in Porto is one of the biggest investments in Human Resources ever made by Groupe BPCE worldwide.
A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale.
a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.
In , Top Employers Institute has awarded Natixis in Portugal the Top Employer Portugal accreditation for the second time.
This certification recognizes excellence in people practices, following the example of our head office, in France, who was certified Top Employer France for the eighth year in a row.
Job Description We are seeking an experienced and dynamic IT Service Management Team Leader within the Corporate Investment Banking team in Porto.
The ideal candidate will have a strong background in IT governance and management, with a focus on ensuring that IT Run practices are properly defined, documented, applied, and monitored.
The IT Service Management Team Leader will be responsible for coordinating with various stakeholders to address major incidents, manage changes to the IT infrastructure, ensure the continuity of operations through disaster recovery and business continuity planning, managing technology risk, obsolescence, and vulnerabilities.
You will oversee two teams, each comprising three members and experiencing growth.
Incident and Problem Management  Technology Risk Management  This role requires strong leadership, communication, and problem-solving skills, as well as the ability to mentor and support less experienced staff.
Main Tasks & Responsibilities.
Update the IT Run Framework according to BPCE, Regulator, and Auditor recommendations, and regularly communicate the IT Run Framework to all chains.
Perform controls to ensure that Run Practices are properly defined, documented, applied, and monitored, such as incident management, problem management, change management, follow the sun, and SLA.
Identify and solve incidents and problems, ensuring that appropriate measures are taken to minimize the impact of incidents and prevent recurring problems.
Engage and coordinate IT Run Stakeholders regarding major incidents for improved steering, reactivity, and better communication with the IT teams.
Manage and control changes to the IT infrastructure, ensuring that changes are implemented in a controlled and coordinated manner to minimize the impact on services.
Define service level agreements (SLAs), monitor performance against SLAs, and address any deviations or deficiencies in service quality.
Consolidate routine exercise setups in line with the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP) to ensure the continuance of operations and critical functions in the event of a disruption.
Assess the current state of the ITSM system, including its features, functionalities, and any limitations or issues it may have, to enable timely production processes and updates.
Define KPIs and metrics to measure operational performance, identify areas for improvement, and prepare IT RUN reporting to share with business users and the IT management board.
Participate in monthly meetings and animate the IT Run community of the CIB.
Keep up to date with industry and best practice trends, using insights to implement new processes and initiatives in the organization.
Manage technology risk, obsolescence, and vulnerabilities within the IT infrastructure, ensuring that appropriate measures are taken to mitigate risks and address system vulnerabilities.
Specific Responsibilities.
Coordinate Natixis IT Run stakeholders for major incidents for improved steering, reactivity, and better communication with Application Support, Dev teams, and BPCE IT.
Act as a mentor to less experienced staff, explaining relevant procedures, and providing technical skills development.
Support the team leader or team manager in coordinating resources effectively to ensure successful project execution, alignment with organizational goals, and timely delivery of high-quality software solutions.
Develop and implement risk management strategies to address technology risks, obsolescence, and vulnerabilities.
Facilitate the identification, assessment, and management of IT obsolescence and vulnerabilities, ensuring that appropriate actions are taken to mitigate risks and ensure the security of IT systems.
Qualifications Bachelor’s degree in computer science, Information Technology, or related field.
Strong experience in IT governance, IT management, and IT service management.
Proven leadership and team management skills.
Excellent communication and interpersonal abilities.
In-depth knowledge of IT infrastructure, disaster recovery planning, and business continuity.
Ability to mentor and support less experienced staff.
Knowledge of industry best practices and trends, including technology risk management, obsolescence, and vulnerabilities.
If you are a proactive and results-oriented IT professional with a passion for leading and developing high-performing teams, we encourage you to apply for this exciting opportunity.
Additional Information At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard.
Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.
In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias.
A blind CV excludes any personal details which refer to the  applicant’s gender, age or ethnicity.
When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address.
Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.
#MuchMoreThanJustAJob  Early morning.
Campo 24 de Agosto.
In 4 minutes, you are clocking in at the office.
Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods.
This Purple Day is going to be a busy one.
daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break.
Today, your Team is onboarding newcomers, but also welcoming French colleagues.
the perfect excuse to walk downtown and bond over a francesinha.
When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).
Back inside.
Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village.
The afternoon went flying (tasks, meetings, some jokes with your teammates).
End it on a high note.
celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning.
Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session.
If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
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