IT OPERATIONS MANAGER

Descripción del puesto.
Job Description.
We are now looking for an IT Operations Manager for Airbus GBS.
Responsibilities - your mission * Ensures the provisioning of new software packages and upgrades.
* Maintains the infrastructure in operational condition in line with OLA/SLAs.
* Monitors and tracks system performance against negotiated service-level agreements (SLAs).
* Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
* Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
* Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
* Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.
Requirements - our ideal candidate will have * Experience in IT service management, with a focus on service design, transition, and operation.
* Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
* Familiarity with ITIL framework and best practices.
* Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).
* Excellent analytical and problem-solving abilities.
* Fluent English is mandatory Benefits - what's in it for you * Diverse career opportunities within Airbus European core countries or in other regions around the world.
* A hybrid working model, allowing you to combine onsite and offsite work.
* A modern office, well connected to public transportation.
* A motivated and fun crew to grow and build and shape the GBS together.
* An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company.
irbus Portugal SA Employment Type.
ermanent ------- Experience Level.
ntry Level Job Family.
rogramme & Project Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment.
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