IT ONBOARDING ENGINEER- 3 MONTH CONTRACT

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs. What You'll Do -Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards. -Audit deployments of new infrastructure items and management/support of these items. This includes but is not limited to Servers, Virtual Servers, Switches, Firewalls and Access Points. -Audit customer Active Directory topology and access models to enhance security. -Provisioning and de-provisioning user changes. -Upgrades, patch management based on Security or other requirements. -Using personal/team knowledge and the customer’s engagement model they will ensure all reasonable -attempts to process and close requests directly and as per SLA. -Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality. -Escalates tickets to appropriate Enterprise Architect, or Customer internal resources based on Jolera and client processes. -Escalate high-profile issues to the Enterprise Architect team for appropriate handling and routing. -Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system. -Deploy and actively monitor Jolera's customer systems and services via Jolera monitoring systems. -Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality -Perform RFC-approved systems modifications and reboots. -Ensure all customer requests are handled, documented, and escalated during Queue shifts as scheduled/directed. -Ensure customer portals are updated with systems documentation, RFCs and backup logs, etc. as per the schedule. Who You Are -Post-Secondary degree or diploma. -2+ years of previous experience working in a technology/systems department directly supporting customers. -Work rotating shifts as scheduled by the department Manager. -Demonstrated working knowledge of modern server, switching and firewall technologies. -Demonstrated ability to perform systems discoveries, and plan implementations. -Strong written and communication skills. -Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization. -Ability to work well with people from many different disciplines with varying technical abilities. -Strong understanding of multiple platforms, (Active Directory, Linux) Assets -Experience with NCentral -Regulatory Compliance Knowledge (SOX, FFIEC, and PCI) -Identity Management - Provisioning and Workflow processes -Access Management - Authentication and Entitlements -Data Security and Privacy - Database access -Experience with Role Base Access Controls -CompTIA A+ -CompTIA Network+ -LDAP Knowledge -PowerShell Knowledge   What We Offer -Work remotely 2 days per week. -Competitive compensation package -Competitive benefits package -Company Perks, Good Life gym, and various brand discounts -Career development and growth opportunities Job Type: Contract