IT BUSINESS ANALYST FOR MICROSOFT DYNAMICS CRM (F/M/DIV) [HRC]

As an IT Business Analyst, you will be part of the global team responsible for Microsoft Dynamics and Power BI support.
In your new role you will.
- Interact & Discuss with our Business Users regarding the requirements and the design of solutions in the area of Microsoft Dynamics CRM & Power BI - Run & Execute Operational Activities such as Incident Management, Change Management, Problem Management and SLA in the area of Microsoft Dynamics and Power BI and Power Platform - Perform feasibility analysis, scope projects to prioritize deliverables and product functionalities - Review and edit requirements, specifications, business processes and recommendations related to proposed solution - Partner with Internal & External to develop functional specifications for Business Requirements - Support & Execute writing User story, Design, Development and Test Management for Operational and Project Activities - Manage projects for proof of concepts and development/configurations of prototypes together with internal and external experts within Microsoft Dynamics & Power BI - Ensure overall operations of Microsoft Dynamics & Power BI in close cooperation with internal and external suppliers - Present and discuss results on different management levels within IT and with our internal customers - Identify, analyze and execute improvement initiatives As a true team player, you cooperate across boundaries, appreciate the contributions of other team members and respect their different attitudes and points of views.
At the same time, you have a clear notion of how innovative IT solutions contribute to the commercial success of the company.
In order to reach best results, you establish lasting relationships with your customers and listen actively to their thoughts and ideas.
Furthermore, you know how to balance those requirements with technical or legal possibilities – and you are able to show them the added value of our available solutions.
You are best equipped for this task if you have.
- A degree in Informatics, Computer Science, Data Science, Business Administration or a similar field - At least 3 years of experience strictly related to the area of Microsoft Dynamics CRM & Power BI - Strong understanding of OOB Microsoft Dynamics 365 CRM modules and the functional configurations and capabilities of the product - Experience with Power Automate, Power Apps, Power BI - Experience designing configuration and customizations on Dynamics 365 CRM, and understanding when OOB features can suffice, and when customization is required - Experience in business and IT management to plan ongoing feature development and product maintenance - Experience in communicating and coordinating with internal business customers and other IT analysts to determine software requirements and system impacts - Experience in DevOps processes and approach - Agile methodology experience such as epics, user stories, features, MVP - Understanding of Azure DevOps tool for Requirement engineering, Test Management & Deployment - Ability to support Business stakeholders in the preparation and validation of UAT testing activities - Fluency in English.
Basic German language skills would be a plus Please send us your CV in English