IT ASSET MANAGEMENT CONSULTANT (F/H)

Position Description.
As part of the ITAM Shared Services team, you will play a crucial role to ensure benefits acquired via the ITAM program are being maintained on ongoing basis by executing a subset of tasks and activities that the ITAM & Compliance and SBU/BU teams would typically complete.
Your future duties and responsibilities.
At a high level, your function is to.
o Understand the global CGI technology landscape, and each local SBU landscape, at a device level and a Solution level o Analyze data issues to determine potential root causes of data deficiencies, globally and by SBU/BU.
o Identify & Communicate to SBU’s, in a timely manner, results of analysis with a view to address incomplete, inconsistent or questionable data attributes, and identify objects that require local remediation o Where possible, reach out directly to Solution owners and Solution managers to address identified issue o Collect & Update data in ITAM/FNMS to ensure all deficient attributes are addressed and up to date, ensuring CGI’s technical footprint is accurate and properly represented at all times o Validate FNMS/ITAM to ensure remediated data is present when remediation action resides within the SBU o Act on behalf of SBU ITAM Lead to raise incidents, engage DevOps when necessary, consult local CMDB’s for data cross-validation, etc.
o Evolve service to meet expanding needs of the ITAM & Compliance Team, transitioning tasks from each ITAM & Compliance project, thereby ensuring an operational process is followed as vendors are onboarded and as functionalities evolve within the toolset • Report devices that fall outside the Ops KPIs and follow-up with CGI SBUs on a remediation plan.
o Provide on a timely manner non-compliance reports to the ITAM SBU/BU Leaders and assist them in the creation of a remediation plan with target dates (E.
..
Active devices that stopped reporting to FNMS, Active Orphaned VMs, Active devices with No barcode deployed, Active devices with unreachable oracle database instances, …) o Track and follow-up on a weekly basis the progress status of the remediation actions and escalate to executive management when required • Support the CGI SBUs in executing the remediation plan and validate the successful completion of the actions.
o Collect & Update data in FNMS to ensure all deficient attributes are addressed and up to date o Identify the ownership of the unknown non-barcoded devices, update their cost centers, and ensure barcoding is underway o Preform the decommission / recommission of devices in Flexera o Upload and link manually the devices with unsupported technologies in Flexera o When requested, engage the DevOps team on behalf of the ITAM SBU/BU leaders to investigation and address the Flexera issues o Where possible, reach out directly to the solution owners and managers on behalf of the ITAM SBU/BU leaders to address the identified issues o Where possible, consult the local CMDB’s for data cross-validation and try to identify, on behalf of the ITAM SBU/BU leaders, the incomplete, inconsistent or questionable data o When requested, guide the ITAM SBU / BU Leaders to customize specific reports in Flexera • Track the evolution of the trends and metrics over time.
o Refresh the analysis tools and SBUs follow-up files data o Track on a weekly basis the evolution of the trends and metrics and alert the ITAM SBU/BU leaders when abnormal situations are detected (High fluctuation on the volumes of non-compliant devices) o Present during the governance meetings with the SBUs the evolution of the trends and metrics over time, to measure the efficiency of the performed remediation actions • Perform the ELP refresh.
o Support the ITAM & Compliance team in Canada in the alignment of devices’ status and business attributes between FNMS and ELP Tool Required qualifications to be successful in this role.
Essential.
• Fundamental understanding of license management • Communication skills • Clear and fluent English and French (both verbal and written) • Excellent analytical and communication (both verbal and written) skills • Good knowledge of Excel • Confidence and professionalism Desirable.
• ITIL foundation (minimum) • Flexera (will be considered an asset) – training will be provided • Performance Improvement Skills.
ITIL What you can expect from us.
Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.
La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance.
Chez nous, vous pourrez exploiter votre plein potentiel parce que… Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité.
C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés.
Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.
Votre travail crée de la valeur.
Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.
Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer.
Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.
Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.