IS/IT COORDINATOR

Position Description.
CGI offers the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment.
CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals.
At CGI, all employees are called partners because they feel a powerful sense of ownership and accountability.
Partners at CGI are building their own company – in 100+ offices worldwide.
CGI is seeking an experienced professional to fill the role of Information Technology Coordinator.
As a member of CGI’s Atlantic team, you will be joining the Operational Services group which services 850+ CGI members across several office locations in the region.
Your future duties and responsibilities.
This is a fantastic opportunity to be part of the team that ensures our professionals are equipped with the tools and technology they need to service our wide range of clients.
In support of the business unit (BU), act as the champion and advocate for the business, providing first-level escalation for partners and management.
• Advocates for standardization of solutions, procedures and procedures - communicates changes to the BU from the CIO and in turn, makes meaningful recommendations back to the CIO for new standards on behalf of the BU • Champions improvements to processes and procedures on behalf of the BU to CIO • Acts as an extension of the corporate CIO into the BU • Works closely with the BU, forecasting upcoming BU IT services needed • Ensures the post implementation support for new technology roll outs is efficient, simple for the end user and in place on day 1 Works closely with the BU to ensure IT spend is optimized while meeting the needs of the business.
• Receives / reviews / approves IT requests from BU partners (non-standard hardware / software, Enterprise requests, RFS prioritization and management, etc.) and ensures they flow smoothly to successful completion • Works with the BU Controller to validate month-end billing, investigating discrepancies and challenging oddities • Works with the CIO, Global Technology Services, Finance and the BU leadership, supporting the annual IT budget build for that BU • Performs trending & analysis on the BU's IT services, highlighting issues and making recommendations to BU Management • Reviews / challenges / tracks business cases for new “BU specific technology roll outs, ensuring the BU realizes stated benefits Ensures quality communications and end user support are in place.
• Regularly keeps BU management apprised of problem situations, new and upcoming services and other ISIT related items • Ensures all summary and detailed management reports are stored and available for BU management as requested • Plays a key communications / coordination role to the BU in the event of system outages (SEV 1's or highly impacting outages) • Helps educate BU on internal IT support model and helps shepherd the process along (i.
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Standard Operating Procedures for service requests, incidents, escalations, etc.) • Acts as key point of contact during an IT emergency / incident and may be called upon 24/7 to gain access to buildings or assist as per the specific location requirements • Ensures maintenance schedules and planned down times are clearly communicated to the BU • Acts as Training champion to ensure effective plans are in place from an end-user perspective, often providing training to partners Required qualifications to be successful in this role.
• Minimum 3 - 5 years practical hands-on experience in the ISIT field with Customer exposure • College / University degree Must Have Technical Skills.
• Proficiency in using MS suite of products • Good general technical knowledge / understanding of most IT areas (network, software, server, workstation, OS, VPN) • SharePoint savvy (both from a user and administrator perspective) Nice to Have Technical Skills.
• Knowledge of MAC environment is beneficial  • Project Management experience • Knowledge of business operations (where to go to get things done) and elsewhere in CGI, especially with GTO and Corporate Other Requirements (e.
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travel, shift work, on-call duty, overtime).
• May be some requirement to work overtime.
As much notice as possible will be provided.
• Must be available “on-call 24/7 to assist during an IT emergency / incident as required • Must work 4 days a week from the Halifax office Soft Skills.
• Excellent people skills • Positive, flexible, team-oriented approach with the willingness and desire to work as part of a multidisciplinary team • Able to work calmly, quickly and independently in a fast-paced environment under tight deadlines • Detail-oriented; must possess strong organizational and time management skills and be able to juggle several priorities at once • Excellent communication, written and oral – must be presentable to a client and all levels, between non-management and senior management • “Out-of-the-Box thinker • Strong leadership capabilities • Ability to mentor and coach • Ability to work within a multi-disciplinary team to propose and work with delivery teams to implement technology-enabled business solutions #LI-NB5 Skills.
English Network Network Architecture Detail-oriented Leadership What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.