Ir à oferta completa

INCIDENT MANAGER SENIOR

Lisboa - Lisboa

Descrição da oferta de emprego

Position Description.
CGI is looking for an Incident Manager Senior to join the team.
Your future duties and responsibilities.
The purpose of the role is working under guidance as part of a technical team working across complex infrastructure environments to ensure the rapid and effective resolution largest incidents; and carry out global co-ordination, analysis of service collisions and monitoring of the execution of the changes until their closure; it has the technical knowledge of the general IT infrastructure layers to manage and maintain the core infrastructure that underpins production services.
Required qualifications to be successful in this role.
• Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.
• Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
• Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices.
• Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these.
• Organising and chairing Post Incident Reviews (PIRs) with a focus on ‘lessons learned’.
• Ensuring toolsets are updated regularly and accurately.
• Participating in post incident reviews to identify root cause and prevent recurrence.
• Delivering high quality presentations (verbal / written) on timelines, cause and resolution.
• Contributing to continuous improvement of incident management processes.
Performs tasks to set up, operate, monitor, troubleshoot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines.
Skills.
Incident Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Ir à oferta completa

Detalhes da oferta

Empresa
  • CGI
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 31/10/2024
Data de expiração
  • 29/01/2025
SPA MANAGER
Casa Deitada - Turismo Açores Lda

Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......

Técnico Sénior de Segurança, Qualidade e Ambiente (m/f)
Global partner hrs

Técnico sénior de segurança, saúde, qualidade e ambiente (m/f) sector ambiente o nosso cliente é uma organização de referência no sector do ambiente e pretende reforçar a sua estrutura com a integração de um técnico sénior de segurança, qualidade, ambiente e saúde no trabalho (m/f) responsabilidades:......

Consultor/a Funcional Sénior Salesforce
Step Ahead Consulting

Conhecimento das melhores práticas e standards de implementação de soluções em salesforce... contamos contigo para te juntares à nossa família!envia o teu currículo para: *****@***** indicando no assunto do email a referência jobatus/sénior salesforcewill you step-in? requisitos do trabalho o que procuramos:-......

Estágio iefp: oportunidade business manager
Outglocal

Requisitos do trabalho perfil pretendido dos candidatos: capacidade de relacionamento interpessoal licenciatura em marketing ou comunicação empresarial, apto para medida estágio ativar capacidade de comunicação para falar com diferentes públicos compreender as expectativas dos potenciais clientes resiliência......

Project manager (mercado imobiliário de luxo)
Buyme property

A buyme property, empresa em expansão e de excelência a celebrar 25 anos de sucesso no mercado imobiliário algarvio, com escritórios em vilamoura, quarteira, almancil e faro, seleciona para buyme prestige, projeto no mercado imobiliário de luxo: project manager... responsabilidades: gestão 360º do projeto......

Sales manager (m/f/d)- the editory collection hotels
The editory collection hotels

Estamos a reforçar o departamento de vendas, com a função de sales manager (m/f/d): principais funções:• promover as unidades hoteleiras nos potenciais mercados nacionais e internacionais; • manutenção da carteira de clientes e angariação de potenciais novos clientes; • prospeção de mercado nacional......

SAP Basis Senior profile
Equação it

We are looking for a sap basis senior with the following requirements: requisitos do trabalho • 4-6 years of sap basis working experience;• english - c1;• engineering graduate with minimum +4 years of work experience as sap technical consultant with 2+ years in customer facing role (consulting, it support......

Marketing Manager
Do iT Lean

Cv's not submitted in english will not be considered... as a marketing manager, you will be responsible for managing activities to build awareness and demand generation and for coordinating a wide range of marketing activities: events, database marketing, digital marketing activities......

Senior QA Engineer
Equação it

We are looking for a senior qa engineer with the following requirements: requisitos do trabalho • minimum of +6 years of relevant experience;• repository practice (i... • creation and execution of test scripts in languages such as java, sql, or gherkin... equação it is a company focused on boosting technology......

Reservations Manager
InterContinental Hotel

We are hiring a reservations manager who will work in our customer service and accept reservations for clients... monitor billing arrangements... manage inventories for hotel rooms... computer skillsorganizationcommunication skillsmultitaskstrong leadership skillspositive mentalitygood teamwork skills......