IDENTITY & ACCESS MANAGEMENT SUPPORT ANALYST

Position Description.
About the Role.
As an Identity & Access Management (IAM) Support Analyst, you'll play a vital role in ensuring the security and efficiency of our digital operations.
You'll work within our global team to provide expert support for a range of IAM applications, contributing to the overall success of our technology transformation.
Your future duties and responsibilities.
Key Responsibilities.
Application Support.
Ensure the stability, availability, and security of IAM applications.
End-User Support.
Provide timely assistance to end-users, resolving issues and addressing their needs.
Incident Management.
Coordinate, communicate, and resolve outages effectively.
Security Compliance.
Adhere to strict security standards and procedures.
Process Optimization.
Identify opportunities for automation, self-service, and process improvements.
Knowledge Sharing.
Contribute to documentation, create tutorials, and collaborate with global teams.
Qualifications.
Essential.
3+ years of experience in a similar role Strong problem-solving and critical thinking skills Excellent customer service orientation Basic SQL, networking, Unix/Linux, and API knowledge Preferred.
Experience with ElasticSearch, Kibana, Matomo, OIDC, SAML, Python, and security topics Fluency in French and English About the Team.
You'll join a dynamic, international team based in Montreal, working closely with colleagues in Paris and Bangalore.
Expect a collaborative environment where your contributions will make a real impact.
Benefits.
Competitive salary and benefits package Opportunities for professional growth and development A chance to be part of a global financial institution To Apply.
Please submit your resume and cover letter, highlighting your relevant experience and skills.
LANGUAGE.
English, French The ability to communicate in English, both orally and in writing, is essential as the person in this position will be required to collaborate regularly with colleagues and partners in the United States.
Skills.
Identity and Access Mgt (IAM) Incident Management Linux Unix What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.