HR WORKFORCE ADMINISTRATION ASSISTANT

Job Description Summary Pioneering trusted medical solutions to improve the lives we touch.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
With around colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Group revenues in were over $2 billion.
The company is a constituent of the FTSE 100 Index (LSE.
TEC).
To learn more about Convatec, please visit http://www.
onvatecgroup.
om We are guided by our five core values, that shape the way we work, every day.
Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.
Change is everywhere at Convatec.
It’s transforming our business, and helping us improve millions of lives.
And we’re nowhere near finished.
Across every part of our business, we’re pushing for better.
Join us on our journey to #ForeverCaring as a HR Workforce Administration Assistant, and you’ll do the same This role supporting both the Workforce Administration and Payroll Service Delivery teams, will be based in one of our Lisbon service delivery center and has been created to support the delivery of Workforce Administration and Payroll services as part of an international team of delivery experts.
The successful candidate will have an opportunity to play a role in defining, improving, and supporting our new HR Operating Model.
Key responsibilities in your role include Acting as the first point of contact for supporting colleagues in resolving queries about Workforce Administration, their time and pay and reply to day-to-day HR related enquiries and referring them to specialists in each team as necessary; Support Workforce administration processes, such as onboarding, offboarding, job changes, personal data changes etc; Support time management and payroll enquiries such as pay queries, time entry and approval, time off and absence requests; Playing an active role in knowledge management, by reviewing, updating and publishing the use of published HR information (policies, user guides, knowledge articles etc.); Building and improving knowledge base to allow our colleagues to “self-serve” HR information without the need to raise a request for support; Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary; Support other HR colleagues and participate in the drive for continuous improvement for the Workforce administration and Payroll enquiries, identifying opportunities for improvement and supporting the implementation of solutions when necessary.
Other activities in this role include Implementing, Testing and Stabilising Workforce Administration; Support the build of Workforce Administration detailed processes (Local Work Instructions and Knowledge Transfer); Contribute to key performance indicators for Workforce Administration and proactively collaborate with colleagues to identify and implement timely improvements to maintain and exceed performance standards; Support the build of clear and consistent rules and guidance for resolution of requests; Participate in our induction programme for new team members, provide feedback on the induction process and share ideas and feedback for improvement; Ensuring we do what’s right in terms of pre-defined local market legislation guidelines and key Workforce administration service management metrics; Participate in and support a culture of customer centricity and continuous improvement for Workforce administration to optimize our colleagues’ experience of the service you provide.
Who you will be working with You will be part of the Service Delivery Team and collaborate closely with other HR service teams, HR Business Partners and Regional People Partners to deliver services to our HR population, Managers and Employees.
What we are looking for in our successful candidates Experience in international or shared services environment in a customer facing role, preferably in HR Operations (employee lifecyle/workforce admin); Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred; Appetite to problem solve and to contribute to the optimisation of processes and ways of working; Good computer skills (MS 365, MS teams); Good communication skills, ability to adapt to different styles and at different levels; Proactivity and an “own it” mindset; Ability to deal with ambiguity and change; Ability to demonstrate an appreciation and understanding of cultural differences; A customer-first mindset to fit with our “forever caring” brand.
Language skills required Good written and spoken English is essential; Any additional language skill is an advantage.
What you can expect We will be providing induction and training period to engage you in everything that Convatec represents for our patients, customers, and employees and to upskill you in all the tools and systems you will leverage in this role; We are a global team with presence in Europe, Americas and Asia.
Working conditions We support a hybrid working approach and you will be working 1 day/week in our office.
Our progress will give you countless opportunities to move forward too.
Seek out new challenges, and you’ll find them.
Stretch your thinking, and you’ll find new ways to make an impact.
And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.
This is a big step forward.
This is work that’ll move you.
#LI-SF1 #LI-Hybrid Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment.
This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever.
If you’re unsure, please contact us at .
Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec.
No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Thank you.
Already a Convatec employee? If you are an active employee at Convatec, please do not apply here.
Go to the Career Worklet on your Workday home page and View \"Convatec Internal Career Site - Find Jobs\".
Thank you! Convatec is changing.
We’re transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world.
Our shared focus, and the sheer drive of our people, are giving us real momentum.
They’re also making us a uniquely invigorating place to work.
Join us and, whatever your role, you’ll be pushed and challenged every day.
You’ll be supported too, empowered to spark and drive change where it matters most.
We have a uniquely dynamic, sometimes demanding environment.
But if you’re motivated, and as focused on delivering for patients as we are, it’ll bring the very best out in you.
You’ll never stand still.
And you might just make the biggest impact of your entire career.
If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link.
https://www.
onvatecgroup.
om/privacy-policy/