HELPDESK COORDINATOR (M/F/D)

The company you will work for Prestigious universityrenowned for its academic excellence, innovative programs, and strong marketconnections, attracting students from around the globe who seek high-qualityeducation and exceptional networking opportunities.
Your new role The company isseeking a highly skilled and dedicated IT Helpdesk Coordinator to join theirdynamic IT Operations team.
This role involves managing a service/team,providing top-notch technical support, and ensuring seamless service deliveryacross all IT helpdesk operations.
Requirements • Bachelor’s degree in Information Technology, Computer Science, ora related field.
• Experience in providing IT helpdesk support and team management,preferably in an academic or educational environment.
• Familiarity with IT service management (ITSM) principles andexperience using ticketing systems to track and manage support requests.
• Strong technical knowledge of Windows, macOS, Microsoft 365, Zoom,common software applications, and network infrastructure.
• Certifications in ITIL, Microsoft, Cisco, or similar technologiesare a plus.
• Good knowledge of internet security and data privacy principles.
• Excellent communication skills with the ability to explaintechnical concepts to non-technical users effectively, both in English andPortuguese (Portugal).
• Ability to multitask, prioritise, and work efficiently in afast-paced environment.
• Strong problem-solving and analytical skills to diagnose andresolve complex IT issues.
• Willingness to work flexible hours and provide on-call supportwhen necessary.
What the company can offer you Collaborativeand an innovative work environment.
Opportunitiesfor professional development and continuous training.
Competitivesalary package and attractive benefits.
Next Step Ifyou are interested in this opportunity, please send us your updated CV.
If youare looking for a different type of professional challenge, contact us todiscuss other career opportunities, always in complete confidentiality.
#LI-DNI # - Patricia Horta