HCD USER RESEARCHER

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Position Description.
At CGI, we deliver impactful solutions that help our clients transform their organisations.
As one of the largest independent IT and business consulting firms in the world, we foster innovation, collaboration, and professional growth.
We are now seeking a creative and skilled User Researcher to join our team and shape the future of open-source projects.
CGI has been recognized in the Sunday Times Best Places to Work List and named one of the 'World’s Best Employers' by Forbes magazine.
We offer a competitive salary, excellent pension, private healthcare, and a share scheme (% matching), which makes you a partner, not just an employee.
We are committed to fostering an inclusive environment and building a diverse community of tech talent.
We encourage everyone to pursue a career in our sector, including those from the Armed Forces, and we are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
When you join us, you'll be part of a friendly, open community of experts.
We will provide you with the training and support needed to take your career to new heights.
All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level.
Your future duties and responsibilities.
We are looking for a driven individual who thrives on exploring new ideas and delivering valuable insights through research.
You will play a key role in our UX and design projects, working alongside multi-functional teams to create solutions that are grounded in the needs of users and aligned with business objectives.
In this role, you will have the autonomy to make a real difference and the support to continuously develop your skills.
Your work will directly influence our culture, inspire our clients and colleagues, and elevate the profile of UX research within CGI.
Key Tasks.
• Lead user research activities.
Plan and conduct research sessions, interviews, testing, and surveys to uncover actionable insights that inform the design process.
• Collaborate with cross-functional teams.
Partner with UX/UI Designers, Strategists, and Product Owners to create personas, user journeys, service blueprints, affinity maps, and other visual artefacts.
• Translate business goals into research objectives.
Work closely with project teams to identify challenges and opportunities, ensuring that research goals are tied to business and design outcomes.
• Drive data-informed design decisions.
Organise findings into meaningful patterns, relationships, and recommendations to optimise existing knowledge and deliver measurable value.
• Support design ideation.
Leverage user flows and interactions to contribute to the development of intuitive and effective user experiences.
• Champion continuous improvement.
Monitor project progress, foster a culture of agility and learning, and stay informed about the latest tools and methodologies.
Required qualifications to be successful in this role.
• Expertise in qualitative and quantitative research techniques, including usability testing, surveys, and stakeholder interviews.
• Experience producing visual deliverables such as personas, service blueprints, and user journeys.
• An understanding of UX/UI design principles and how research connects with the design process.
• Experience using collaboration tools such as Mural, FigJam, and Figma, and a willingness to adopt new technologies.
• Proven experience working within multi-disciplinary teams to deliver impactful results.
• A creative thinker with a background in design, who thrives on problem-solving and innovation.
• A motivated self-starter who adapts quickly to new industries, including government, insurance, and energy retail.
• A practical understanding of the differences between academic research and the challenges of industry-focused work.
Skills.
Qualitative user research Quantitative user research UX requirements Figma UX design UX Strategy What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.