GUEST EXPERIENCE MANAGER

About Four Seasons Hotel Ritz Lisbon.
Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve.
Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls.
Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you.
The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.
An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.
Varanda, the modern restaurant vaunts top-level cuisine.
It is famous for the generous brunch and varied menu of gourmet delicacies.
Skillful curatorship – “curadoria” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.
The most recent project- an outdoor swimming pool and bar with under-water music.
The Hotel’s new pool area is a sophisticated oasis perfect for enjoying and relaxing dip with a refreshing drink.
The Pool Bar’s menu offers a good selection of food, petiscos, drinks and Lisbon-inspired cocktails.
Our opportunity.
We are looking for a Guest Experience Manager to join our luxe getaway for international travelers! Why to join our Team.
You will be part of a talented Family and Unique Culture; You will have the opportunity to be you, to show your skills and passion for flawless service; You will have a wide range of career growth opportunities within Four Seasons hotel chain; You will be rewarded with a competitive salary and advantages.
What will be your main responsibilities and duties.
Ensure top VIPs (Elite, HRG, and other Guests selected by GM, RM, DOR) point of contact prior to arrival until departure for the arrangement of their stay.
Build meaningful connections and maintain strong relationships with guests, special focus on elite, HRG and return to property, addressing their inquiries, concerns, and feedback promptly and professionally.
Proactively seek opportunities to enhance their experience during their stay.
Coordinate efforts across departments to create lasting memories for guests celebrating special occasions.
Coordinate the meet and greet for VIPs arrivals.
Coordinate the GEM program to have other managers support experience of non-VIP guests.
Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests.
Continuously seek ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.
Collaborate with various departments to ensure seamless guest experiences across all touchpoints, focusing on areas such as Front Desk, Concierge, Housekeeping and In Room Dining.
Inspect VIP rooms before arrival, ensure essentials are delivered.
Coordinate special amenities based on guest preferences.
Work closely with concierge and the GEPto ensure itineraries are complete.
Ensure glitches related to VIPs are promptly action and resolved.
When required attend social events/meetings that VIPs might attend.
Essential Requirements.
College education or equivalent experience; Two to three years of experience in a rooms division management; Excellent communication and organization skills; Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed; The candidate must hold the required authorization to work in an European country; Reading, writing and oral proficiency both in Portuguese and English.
We are looking for people who share the Golden Rule.
people who by nature, believe in treating others as we would have them treat us.
Send us your application! Learn more about our property and what it is like to work at Four Seasons by visiting.
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om/FSLisbon Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.