GROUPS & EVENTS COORDINATOR. ANANTARA VILAMOURA ALGARVE RESORT. PORTUGAL

Descripción del puesto.
Company Description.
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.
From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description.
ROLE AND RESPONSIBILITIES.
As GROUPS & EVENTS COORDINATOR, reports to the F&B Director and will be responsible for coordinating the scheduling, coordination and execution of events at the Hotel.
It guarantees the constant sharing of information and acts as a link between the various departments involved in the realization of events and coordinates and monitors the assembly teams before, during and after the events.
It will have the following main functions and tasks.
- Responds in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
- Establishing and developing constructive and cooperative working relationships with others and maintaining them over time.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Maintain a positive selling approach to maximise yield (lead by example when attending to guest requests) Creates and maintains accurate reservation records, promptly processes any cancellations and modifications.
- Getting Information observing, receiving, and otherwise obtaining information from all relevant sources about our business and provide them to supervisors or co-workers by telephone, e-mail, or in person (Events, company connections, different bids) - Resolving Conflicts, Making Decisions/Negotiating.
Listen to guests and actively looking for way to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others following range of actions given.
Considering relative costs and benefits of potential actions to choose the most appropriate one for daily reservations.
- Critical and Creatively Thinking.
Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, proposing new ideas.
Qualifications.
WE LOOK FOR CANDIDATES WITH.
- Customer orientation - Passion for service - Professional attitude - Autonomy and Initiative - Leadership Ability - Time flexibility - Professional experience in similar roles.
4 or 5 star hotels - Knowledge of Portuguese and English and preference for another Foreign Language (fluent in speaking).
- Minimum 12th year of schooling or Professional Course adapted to the role - Bachelor's or Degree in Hotel or Tourism Management (preferred).
- Good level of general knowledge and knowledge of the hotel's destination - Computer knowledge.
Microsoft Office, Internet, Database and specific applications for the accommodation/hotel area