GROUP RESERVATIONS COORDINATOR

Job Description For Group Reservations Coordinator(HOZ) in Columbus,United States.
Description Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience.
We offer 633 renovated guest rooms and spacious suites and square feet of flexible meeting space.
We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.
re you ready?Because we are looking for aGroup Reservations Coordinator!The Reservations Coordinator acts as the primary resource for the operational and administrative functions of Group Block Management, ensures that all Group Bookings are handled and processed efficiently and accurately through consistent interactions with the Sales, Events and Front Office Teams in addition to assisting the Reservations Manager in managing the department's day-to-day activities when asked.
hat's in it for YOU?General Perks.
n entry to the Hyatt Family, a place where we care for people so they can be their best12 free nights at Hyatt hotels globally every year after 90 days of service and 50% Discounts at our F&B outletsTake pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNEAffordable Medical, Dental and Vision Coverage after 30 days of employmentVacation + PTO daysConnect with thousands of National and Local Partners for Various DiscountsFree COTA Bus PassDiscounted monthly parking passes for Downtown parkingFamily Events and Recognition CelebrationsWellbeing:"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"Social Activities; Team building outings, Sports/wellbeing activitiesHotel gym accessHealth, Dental, Vision Insurance eligibility after 30 days of employmentDevelopment:"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction.
Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice"With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundantRegular Check-In Conversations with Managers to discuss personal career goalsA wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn bestEducation assistance of up to $ per year toward personal growth and developmentDiversity:"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in , for the 18th consecutive yearFocus on Diversity, Equity and Inclusion within our team through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainingsOur Vision.
Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for othersWhen we say people, we are including everyone from every perspective around the world.
There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic.
our MINDSET.
team player with a good portion of personalityEnthusiasm and a hands-on mentalityA true representative of the company to customers, employees, and the publicA team player with a hands-on mentality and a love for customer serviceA true support for our customersQualifications What does the ROLE entail? Prepares for guest arrival by blocking specialty room types, confirming guest preferences, and ensuring accurate billing is set up for future reservations Work with Event Planning Managers and Group Clients to process group rooming lists, reservation and room block changes, and set up appropriate group billing - according to contract and email history Understands the working relationship between the sales/events, reservations and operations departments to uphold customer satisfaction Create and maintain files on group bookings including weekly group audit, detailing group resumes and completing post-con reports in a timely manner Attend Pickup Meetings with Sales and Event Planning teams Seek approval for room block adjustments as needed Attend Pre-Cons for incoming groups and reports information provided back to the team Maintains a working knowledge of World of Hyatt loyalty program and the benefits provided to our elite members.
Explores opportunities that drive profit, create value for guests and encourage innovation Serve as a liaison with the accounting department to ensure any billing adjustment requests are completed Support reservation agents by taking group and leisure/transient reservation phone calls and assisting with any daily tasks if asked Provides assistance to our Central Reservations team by taking calls for both transient and group reservations as needed Assists in completing the daily reservations departmental checklist Your EXPERIENCE.
Strong attention to detail Time Management Ability to Multi-Task while maintaining accuracy Problem Solving/ Deductive Reasoning Ability to execute tasks independently and efficiently Display tactful customer service skills over the phone and via email Preferred Microsoft Windows Office Suite Skills, mainly Excel and Outlook.
Systems Knowledge.
Microsoft Excel and Outlook Opera (PMS and Configuration) Reserve (Reservations, Inventory and Group Maintenance Screen) Third Party Extranets (Expedia, Booking.
om, Passkey, OnPeak, Event Connect, etc).
Sertifi Our Values.
Empathy Integrity Respect Inclusion Experimentation WellbeingAreWEwhatYOUare looking for?If the answer isYES, then please click the link and apply!Hyatt is an equal employment opportunity and affirmative action employer.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.