GREEK QUALITY YST WANTED IN PORTO
Descrição da oferta de emprego
Why Porto Not only will you be working in a fastpaced innovative environment but youll also enjoy the perks of living in Porto a coastal city bursting with life.
Imagine strolling by the Douro River tasting the finest Port wine and experiencing the warmth of the local community all while contributing to exciting global projects! Your Key Responsibilities.
Monitor and assess interactions between our Customer Service Representatives and clients across various platforms.
Implement bestinclass Quality Assurance standards to ensure exceptional service delivery.
Identify potential risks such as fraud or security issues and recommend proactive solutions.
Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
Be a mentorhelp train and develop Customer Service Representatives by identifying skill gaps.
Participate in continuous improvement initiatives to help optimize our processes.
Ensure compliance with company policies making sure everything runs smoothly and efficiently.
What Were Looking For.
Native/fluent in Greek and highly proficient in English.
Bachelors degree or equivalent experience.
Previous experience in call centers/BPOs is highly advantageous.
A solid understanding of Microsoft Office Suite and contact center trends.
Certification in Six Sigma Yellow Belt is a plus.
Strong communication analytical and problemsolving skills.
What We Offer.
A competitive salary based on your skills and experience.
Be part of a multilingual creative and inclusive team with a friendly atmosphere.
Professional development opportunities to grow and reach your full potential.
Exposure to exciting global client projects and participation in strategic decisions that shape our companys future.
Enjoy working in the heart of Porto a city that blends oldworld charm with modern innovation.
Ready to thrive in a role that blends challenge collaboration and career growthall while living in one of Europes most picturesque cities Dont miss outapply today! Remote Work.
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Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 30/09/2024
- 29/12/2024
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