GREEK LINE MANAGER IN PORTO PORTUGAL
Descrição da oferta de emprego
Why Porto Immerse yourself in one of Europes most beautiful coastal cities while advancing your career! Enjoy everything from walks along the Douro River to indulging in worldclass Port wine all while making a significant impact in a global organization.
Your Key Responsibilities.
Lead and develop a team of 15 Customer Service Representatives to achieve top performance ensuring quality and satisfaction for clients and endusers.
Actively manage the team using company systems and conduct performance analyses to drive continuous improvement.
Monitor CSR interactions to meet client requirements offering coaching and realtime transaction support.
Host team meetings to foster innovation collaboration and performance enhancement.
Ensure your team meets service levels across multiple channels including calls chats and emails.
Contribute to companywide strategies while promoting compliance with internal policies (GDPR GECSP).
Motivate and mentor your team driving their growth and the success of the company.
What Were Looking For.
Native/fluent in Greek and proficient in English.
Minimum of 2 years in customer experience management or a related industry.
A higher education degree is essential.
Experience with Microsoft Office Suite project tools and team management skills.
Strong interpersonal coaching and mentoring abilities with a passion for continuous improvement.
What We Offer.
Competitive salary based on your skills and experience.
Join a multilingual creative and inclusive team with a positive atmosphere.
Professional growth opportunities with training in coaching and project management.
Be part of a global organization that values innovation and continuous improvement.
Engage with global clients contributing to strategic initiatives and crosscultural experiences.
Ready to take on a leadership role and make an impact in Porto Apply now and become part of our vibrant global team! #Hiring #LineManager #PortoCareers #TeamLeadership #CustomerExperience #GlobalOpportunities #LivingInPorto Remote Work.
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Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 30/09/2024
- 29/12/2024
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