GERMAN COSTUMER SUPPORT || 100% REMOTE
Descrição da oferta de emprego
Our energy-efficient products, systems, and services enhance light quality, making lives safer, businesses more productive, and cities more livable.
Responsibilities.
What's in it for you? Global Impact.
Work with an international team and make a difference for customers around the world.
Community Vibes.
Be part of a young, vibrant, and supportive community that values your voice.
Career Growth.
Endless opportunities to learn, grow, and shape your career in a company that values innovation.
Fun Environment.
A workplace where fun and productivity go hand in handwhether you're in the office or working from home.
Bilingual Advantage.
Use your French skills daily while gaining new ones in the process! What you'll do.
Handle technical customer contacts for various products via phone, email, chat, and social messaging channels.
Provide clear and practical information within set parameters, addressing questions about procedures and services.
ssist users with pre-sales inquiries, general questions, and technical support issues.
Respond to inbound customer requests and document relevant case information.
Appropriately manage and escalate customer issues to higher support tiers.
Collaborate with other technicians to resolve or properly close help tickets.
Manage an individual ticket queue and follow management direction, providing feedback as needed.
What we're looking for.
Fluent in Italian (written and spoken) + English (written and spoken) Excellent communication skills and a positive attitude.
Tech-savvy and quick to learn new tools.
A passion for customer satisfaction and a knack for problem-solving.
What we offer you.
Base salary.
Performance bonus.
100 Meal Allowance (meal card).
7,23/per day Transport Allowance.
20/per month Contract directly with client.
100% Remote Schedule.
Monday to Friday (including bank holidays).
AM to PM (Rotational shifts) Days Off.
Weekends Ready to take your career to the next level? Apply today and let's create amazing experiences together!
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 27/08/2024
- 25/11/2024
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