GENERAL MANAGER

Job Description For General Manager(HOZ) in Kansas City,United States.
21C MUSEUM HOTELSCompany DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.
We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.
oin our Flock!Job DescriptionTitle.
General ManagerReports To.
Chief Operating OfficerGeneral Purpose.
The General Manager is responsible for the overall management of the hotels operation, including profitability, guest service, product quality, overall cleanliness, and property maintenance.
The hotels operation will be within the framework of the approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all company policies and procedures.
The General Manager works with the F&B Director to lead the property.
pecific Responsibilities.
xecutive CommitteeLeads the property Executive Committee, in collaboration with the F&B Director, utilizing a participatory style.
Be readily available and effectively communicate with each member, coordinate the operation of each individuals department and special projects, and assist with identifying problems and solutions.
Guide the committee in addressing problems and opportunities in order to serve the financial interests of the property best.
perating BudgetDevelop an annual operating budget, which serves as an operating plan and defines required levels of achievement.
Ensure the annual budgets achievement in revenues, costs, and profits through accounting diligence, expenditure controls, and proficient accounting practices.
epartmental ObjectivesFollow up to ensure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
ales ManagementMaintain an ongoing awareness of the propertys progress toward meeting revenue objectives and ensure challenges and opportunities are addressed appropriately.
egularly review sales plans and sales activities, room night productivity, group & banquet pace reports, and lost business reports.
ssess individual and property performance, provide guidance, and take corrective action.
nsure that designated sales and marketing reports are complete and submitted to the corporate team on or before the monthly due date.
hould a significant, ongoing revenue shortfall occur, the GM will take corrective action and increase personal participation in direct sales efforts.
long with DOSM and Revenue Director, participate in weekly Yield/RevMAX meetings and evaluate rates & strategies for days out, including a review of group cut-off dates, prospective group business, historical data, and comp set rates.
Along with the team, determine a revenue strategy to best position the hotel for increased business.
In addition, ensure price adjustments occur on a timely basis.
articipate in sales team meetings, meet key account contacts, and be present to welcome key account site visits.
articipate in the creation & execution of ongoing property marketing initiatives.
hen possible, attend bi-weekly brand-property marketing calls and participate in developing creative marketing initiatives.
nsure all relevant details, including upcoming property marketing needs, are kept up to date in the brand marketing calendar and are complete on or before the monthly due date.
versee the development of the annual sales and marketing plan and monitor the implementation of action steps outlined in the SSP document.
orecastingMonthly forecasting of operating teammate and cost expenditures.
Business planning aligns with forecasted sales and costs, including guidance to department heads.
& L Statement CritiqueReview financial statements monthly to correct problems, ensure spending is in line, and plan for future business.
Review and approve all expenses in other expense categories in all departments.
Regularly review all major expenses to ensure that expenditures are thoughtfully dispersed.
eammate RelationsDevelop a high level of We Say YES and loyalty to the hotel and the company to reduce turnover and increase employee morale.
Communicate, counsel, and assist with teammate development.
Be visible and available to all hourly personnel in accordance with the Companys open-door policy.
Attend monthly department employee meetings whenever possible.
eammate EvaluationConduct performance appraisals and personal development plans for management teammates.
Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
eammate HiringEnsure the level of experience, knowledge, and ability to meet job requirements of all hotel management.
ost ControlsReview controls and ensure adherence at all times in order to protect the hotels property/assets.
age and Salary AdministrationReview all wage and salary increases, assuring compliance with the companys wage scales and compensation philosophies.
nspectionPersonally inspects guest rooms, public areas, and the back of the house on a regular basis.
Ensure that written lists of corrective actions required for implementation by housekeeping, maintenance, and operating departments are developed.
uest Service + CommunicationThrough leadership and example, demonstrate a friendly, courteous, service-oriented, We Say YES approach to guests that is expected from all hotel employees.
Establish and implement guest service standards for all departments, periodically reviewing and identifying problems and corrective actions.
espond to guest feedback through our guest survey portal and online reviews.
roperty MaintenanceDevelop and implement a preventive maintenance program to ensure that an ongoing program is followed for regular repair and upkeep of the facility, landscape, and equipment.
reditMaintain credit policies for the Front Office, Sales, and Catering.
Attend credit meetings and assist with developing action plans.
Supervise the collection of major accounts, review aging reports, and approve write-offs.
ront Office ManagementRegularly review Front Office results in order to maximize room revenue.
Identify problem areas and initiate solutions.
ommunity RelationsRepresent the hotel within the local community, positioning it as a good corporate citizen who is involved in and supportive of community affairs.
olicies and ProceduresEnsure that all Company policies and procedures are fully implemented throughout the hotel.
omply with property management agreements.
ualificationsPossess advanced knowledge in the following areas.
ales and marketing for rooms and events.
otel accounting principles.
otel maintenance and repair.
otel housekeeping and general cleaning.
ersonnel management.
ront office procedures.
ield management revenue.
otel safety and security.
kills Demonstrate advanced proficiency or exceptional skill in the following areas.
xcellent written and verbal communication.
lanning financial strategies and delegating responsibilities to others.
irecting others at various professional levels.
dentifying and developing talent.
dentifying and solving problems.
rioritizing and coordinating multiple projects simultaneously.
valuating and resolving complex situations.
ed the hotel teammate by utilizing a management style based on a participatory team approach.
eeting and greeting guests and employees.
nspecting rooms, all public areas, and the exterior of the facility.
oliciting potential business.
sing general office equipment, including computers.
tilizing general office procedures.
e willing to get your hands dirty and be a jack-of-all-trades, when necessary.
ust pass a background check.
ducation/Formal Training.
achelors degree.
xperienceMinimum experience 3 years as General Manager or five years as Assistant General Manager at a similar size and type of hotel.
xtensive experience with hotel sales and marketing.
xtensive experience with revenue management.
ravel RequirementsAs needed.
dditional Information21c Museum Hotels is an equal-opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
The EEO is the Law poster is available here.
http://www1.
eoc.
ov/employers/poster.
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