FUNCTIONAL BUSINESS ANALYST – HELP DESK

Position Description.
Seeking an experienced business systems analyst with strong customer service skills to provide support for the client’s Momentum core financial system and associated integrations.
Federal financial management/accounting and/or Momentum experience is needed to be successful in this role.
This support provides technical, managerial, or administrative direction for problem definition analysis, requirements, development, and implementation for complex to extremely complex systems.
The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management guidance.
The candidate will work with other CGI members and directly with the client on a regular basis, so should have strong written and verbal communication skills and be able to work independently and take ownership of tasks.
This position is located in our Arlington, VA office; however, a hybrid working model is acceptable.
Your future duties and responsibilities.
• Provide functional support in the operations and maintenance of the Momentum application.
• Analyze and resolve issues as identified by the client across different Momentum modules.
• Execute various reports to identify documents or issues that need to be resolved and work with other teams to resolve the issues.
• Work with interface partners to reconcile data and take correction actions as needed.
• Document issues and resolutions as well as procedures and processes clearly and concisely.
• Perform testing as needed to confirm issues or support system enhancements.
• Have a desire to gain functional understanding of systems, specifically Momentum, and to build on that knowledge to provide direction and support to our customer.
Knowledge share with CGI team members.
• Identify and communicate risks and issues to CGI management.
Required qualifications to be successful in this role.
• Federal financial management/accounting and/or Momentum experience.
• Strong MS Office (MS Excel) skills.
• Ability to work well with different teams.
• Strong analytical skills.
• Strong customer service skills (e.
., Ability and desire to develop and maintain productive client relationships.) • Strong oral communication/presentation skills.
• Strong written communication skills (both with and without templates).
• Strong time management and organizational skills.
• Ability to work independently (at client site and remotely) and manage multiple task assignments and priorities.
• Ability to work under deadlines and productively in a dynamically changing environment.
• Ability and desire to inform CGI management of tasking, issues, risks, and opportunities as needed.
• Team-oriented, self-starter who owns work to completion.
• Bachelor's Degree required.
• Minimum 1 years’ experience required.
Desired qualifications/non-essential skills required.
• Knowledge of Atlassian Jira CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
.
is $.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.
CGI’s benefits include.
• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid maternity and parental leave • Learning opportunities and tuition assistance • Member assistance and wellness programs Due to the nature of this government contract, US Citizenship is required.
#CGIFederalJob #LI-DD1 Skills.
Business Analysis Customer Service & Support Help Desk/IT Services What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
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., please email the CGI U.
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All CGI offers of employment in the U.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.