FOOD & BEVERAGE DIRECTOR

Job Description For Food & Beverage Director(HOZ) in Kansas City,United States.
21C MUSEUM HOTELSCompany DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.
We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity.
oin our Flock!Job DescriptionTitle.
Food and Beverage DirectorProfile.
Must be committed to excellent guest service and passionate about food and beverage.
A comprehensive, task-oriented person who can complete menial and substantial tasks under various conditions.
Multi-skilled and able to hop into any position within the restaurant at any time necessary.
Has the ability and tolerance to manage and maximize a diverse workforce and can relate to people on various levels.
The Food and Beverage Director should be charismatic, confident, and able to motivate through example.
The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to create a culture of care, concern, and accountability.
The Food and Beverage Director should be able to shift gears and represent all outlets for PR, press-related, marketing initiatives, and internally.
The best food and beverage directors enjoy making all guests happy, both internal and external.
eports To.
Sr.
Corporate Director of Food and BeverageService + TeamEnsure total guest satisfaction and ensure the finest food and beverage quality.
rofessionally develop management.
upervise and lead the staff using 21c culture.
nstill 21c culture into management team and F&B team.
rovide the highest and most efficient level of service expected by the guest.
nsure the department is staffed sufficiently for each meal period.
ake every effort to keep the morale of the restaurant & events high.
reate a following of regulars.
rain, train, and train team some more.
Give verbal and written quizzes often.
nsure the team is following service standards.
esponsible for all operational duties.
esponsible for keeping all FOH equipment operational (i.
., telephones, Open Table, event OSE).
nsure restaurant & event space cleanliness and maintenance.
onstantly seek improvement in self, team, and the restaurant & event space.
aintain a positive, friendly attitude with the team & guests.
nsure amenities are executed.
versee all hiring and training of the team.
Determine hiring and termination of all teammates.
andle and resolve all team concerns.
evelop all teammate reviews (through delegating) and administer all management and teammate reviewsEnsure submission of PAFs for all HR actions.
artner with hotel GM to build and maintain the 21c culture within EC and property wide.
artner with Executive Chef to create a unified, guest & team focuses F&B department.
inancial Management + Food & Beverage ProgramControl all costs.
food, beverage, labor & operations.
erform monthly forecasting for all F&B revenue centers.
reate a yearly Budget for all F&B revenue center.
versee the development and release of the weekly schedule.
evenue-generating programs/systems/promotions/sales contests.
eet with vendors to purchase new items and explore best pricing.
versee the development of the cocktail and wine program in conjunction with the Beverage Director.
artner with Executive Chef on guest feedback and best menu practices to increase average check.
un weekly product mix report.
o ensure all pricing is correctto analyze what is sellingto determine necessary menu adjustmentsFacilitate daily/weekly/monthly sales contests for the team during meal periods to improve sales.
ales Team + EventsPartner with the Director of Sales and Marketing to drive revenue and exposure for the property, restaurant, and events.
xplore, with the hotel GM and DOSM, the best ways to market the brand and the property creatively.
The person must be efficient with current trends in electronic media and comfortable exploiting them to benefit the property.
ield all guest requests menus, special requests, etc.
ead the charge when planning and developing special events.
Delegate to the management team to adequately prepare for events (Derby, Bourbon Heritage Month, etc.) and ensure that all bases are covered.
ssist Catering Event Sales & Event Manager with driving revenue, maintaining service, and winning business.
ield donation requests w/GM & Executive Assistant.
upervise special promotions and events held in the restaurant.
eputation ManagementRespond to all customer surveys in Revinate.
espond to all customer reviews in Revinate.
espond to all guest emails/phone calls.
ualificationsSome college education.
inimum five to eight years experience in a high-volume, high-quality restaurant.
ome hotel property experience preferred.
inimum two years of management/supervisory experience.
C.
Experience.
ust show enthusiasm for the team, restaurant, events, the Brand, and the culture.
xpected meetings/weekly happenings.
Monthly P&L review with team and corporate.
ttend daily property stand-up (delegate to management team when unable to attend)Weekly BEO meetings with FOH/BOH/BQT.
eekly MGR meeting.
eekly meeting with 21c Hotel GM.
eekly/Biweekly Senior Leadership meetingMonthly CGS inventory.
i-monthly phone call to Corp.
Director F&B Operations to brainstorm, catch up.
uarterly lounge & restaurant team & Event team meetings.
vent planning meetings (times vary).
arketing meetings with Brand Market Specialist & DOSM.
A good F&B Director....
Manages the managers.
ncourages junior managers to attend wine tastings, read wine education books, attend P&L reviews, and learn how to read P&L.
ware of staff needs and morale.
Has a finger on the pulse of the restaurant dynamics.
s tireless in their positive attitude.
tays informed.
Reads industry magazines and websites.
Dines out to stay on top of trends and maintain industry relationships.
trives to continue learning so they may continue teaching.
s a champion of saying yes to the guest and each other and supports the 21c culture.
s not afraid to get their hands dirty.
ecognizes a regulars birthday.
now the name of every team member on the property.
Additional Information21c Museum Hotels is an equal-opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
The EEO is the Law poster is available here.
http://www1.
eoc.
ov/employers/poster.
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