EVENT MANAGER

Job Description For Event Manager(HOZ) in Universal City,United States.
Additional Information.
This hotel is owned and operated by an independent franchisee, Shen Zhen New World II, LLC.
The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
ob reference.
Salary + bonusesDepartment.
Event ManagementLocation.
Sheraton Universal Hotel (333 Universal Hollywood Drive, Universal City, CA )Division.
Shen Zhen New World II, LLCHours Per Week.
40Job DescriptionJOB SUMMARY Event Services ManagerResponsible for coordinating event documentation and collaborating with Sales, Catering, Property Departments, and customers to ensure high-level service throughout all event phases.
Manages events of average complexity, ensuring seamless transitions between departments, and identifies opportunities to maximize revenue through up-selling and enhancements.
Requires strong leadership, communication, and problem-solving skills to ensure client and guest satisfaction.
ANDIDATE PROFILE Education and Experience• High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
R• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
ey responsibilities include.
eamlessly managing events by following procedures and coordinating with departments.
reeting customers and ensuring a smooth handover to the Event Operations team.
nsuring billing accuracy and reviewing bills with clients.
anaging group room blocks and meeting spaces for assigned groups and catering events.
dentifying and resolving operational challenges.
ntegrating current trends in event management and design.
cting as a liaison between the sales team and the customer.
articipating in site inspections and assisting in the sales process.
oliciting feedback for continuous improvement in event planning and execution.
ustomer Service.
elivering exceptional customer service and encouraging the same from employees.
mpowering employees to provide excellent customer service.
oordinating and communicating event details with customers and operations teams.
taying available to address and resolve issues, ensuring guest satisfaction.
eading pre- and post-event meetings and facilitating necessary discussions.
eviewing guest feedback and satisfaction results with employees.
roviding feedback on service behaviors and assisting in corrective actions.
ontinuously improving service performance through personal judgment and experience.
ales and Marketing Support.
ssisting in sales processes and revenue forecasting.
p-selling products and services during the event process.
orecasting group sleeping rooms and event revenue.
he salary range for this position is $ to $ annually.
This company is an equal opportunity employer.
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