EUC TEAM LEADER

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Position Description.
If it takes seriously complex IT systems to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.
When you start your CGI story, not only will you be improving people’s lives, but you can also be sure we’ll do the same for you.
And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (% matching), which makes you a CGI partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
This position will require for you to be onsite in Milton Keynes a 5 days a week.
Your future duties and responsibilities.
Working for CGI, onsite at one of our automotive clients our EUC Engineers are responsible for monitoring and responding to incidents, catalogue task and problem tickets.
You will become part of a dynamic team responsible for the onsite IT requirements and the day-to-day delivery of service from CGI reporting to the EUC Manager.
Key Tasks.
• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines to ensure smooth operations.
• Oversee day-to-day activities and ensure everything runs efficiently.
• Monitor team performance and report on key metrics.
• Serve as the point of contact for VIP and executive users for all IT-related issues.
• Act as the escalation point for client onsite concerns.
• Monitor and respond to Help Desk incidents, Work Orders, and requests to meet SLAs.
• Troubleshoot and resolve technical incidents promptly.
• Configure, deploy, and support end-user hardware (laptops, desktops, mobile phones, etc.).
• Perform daily system checks to ensure optimal performance.
• Update the Configuration Management/CI database regularly.
• Maintain and create technical documentation as needed.
• Respond to client support requests with professionalism and efficiency.
• Troubleshoot hardware and software issues to ensure seamless operations.
• Complete IMAC (Install, Move, Add, Change) requests efficiently.
Required qualifications to be successful in this role.
• Demonstrable experience within a digital workplace or end-user environment.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Excellent communication, leadership, and teamwork skills.
Strong organizational and time-management abilities.
• Decision-making skills with attention to detail.
• Wide-ranging technical awareness.
• Experience with IT Service Management systems, such as ServiceNow.
• Proficiency in Windows 10 Support.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Experience working with end-user devices and understanding the basic principles of PC architecture.
Skills.
ServiceNow Windows Leadership Motivating What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.