DRIVER/BELLPERSON

Job Description For Driver/Bellperson(HOZ) in Austin,United States.
FAIRMONTCompany DescriptionYour team and working environment.
ustin's largest luxury property, Fairmont Austin offers guestrooms and suites, along with over square feet of meeting and event space.
This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
hy work for Accor? We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
y joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.
ccor.
om/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionRESPONSIBILITIES.
t Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory.
As a Bell Driver, you will do more than facilitate our guests' safe and efficient transport - you will be an ambassador for your hotel, your city and our exceptional guest experience.
ummary of Responsibilities.
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following.
Consistently offer professional, friendly and engaging serviceTransport guests to desired location within 1 mile radius of Fairmont Austin using the hotel vehicle.
ork closely with the VIP Services/Concierge, Bell team, and Executive OfficeAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
nsure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
aintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
ndertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
nsure all luggage is collected from guestrooms within the standard time.
nsure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
andle all Guest property with extreme care.
o assist with room changes as directed by the Front Office.
nsure that all long-term Guest luggage is stored correctly and logged in the correct manner.
nsure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
o assist in the departmental training of new colleagues.
e aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
isplay an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
e fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
aintain amicable and co-operative working relations with other departments in the Hotel.
omply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourselfBe aware of the departmental schedule and to always be on time for dutyQualificationsQUALIFICATIONS.
roficient in English (verbal & written).
ust be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collectiveMust be flexible in terms of working hours and willing to work overnightPrior experience in customer service an assetMust be able to lift up to 50 lbs.
revious experience as a Driver preferredValid Texas Driver's License requiredKnowledgeable of the city of Austin is preferredExcellent communication skills and a professional presentationStrong interpersonal, organizational and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to).
requent sitting, standing and walking throughout shiftFrequent lifting and carrying up to 50 lbs.
onstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsAdditional InformationYour team and working environment.
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
airmont Austin is proud to be an Equal Opportunity Employer.
EOE/M/F/D/V