DIRECTOR, ROOMS

Job Description For Director, Rooms(HOZ) in New Orleans,United States.
FAIRMONTCompany DescriptionFairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests.
With over colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
otel Overview.
ocated in the heart of downtown New Orleans, the Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, three food & drink venues, a swimming pool with expansive views of the city, more than square feet of function space, and a square-foot spa.
his property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
ob DescriptionReporting to the General Manager, the DOR will lead the Front Office, Royal Service, Reservations, Concierge, Housekeeping, Guest Services and Fairmont Gold departments.
This is a hands on role that provides strategic leadership and functional guidance to operational leaders and partners.
The DOR works closely with other executive committee members and department heads to support guest service and colleague engagement throughout the hotel while at the same time maximizing overall hotel performance.
ontribute as a key member of the Hotel Executive Committee, driving employee engagement, RPS and profitabilityEnsure all Rooms Division leaders consistently uphold luxury service standards.
aintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.
ddress and resolve guest and colleague concerns promptly and professionally.
oster a culture where colleagues exceed guest expectations and are provided with career development opportunities.
versee all Rooms-related renovations and public area projects.
ollaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas, and the guest fleet.
ork with Engineering and Housekeeping to ensure guest room preventative maintenance and deep cleaning is conducted bi-annually.
onduct a full monthly evaluation of all online guest-facing tools to ensure accuracy and brand compliance.
acilitate and coordinate marketing initiatives, sales site visits, and special requests from other departments.
upport and promote the Global Leadership Program, providing coaching and mentorship to junior leaders and colleagues.
ead recruitment, onboarding, and training efforts for leaders and colleagues.
rive employee engagement across all Rooms departments and contribute to executive team strategies.
ngage with all hotel departments through participation in meetings and committees as required.
mplement and uphold Health & Safety mandates, policies and practices.
nsure division representation in key hotel committees (DEI, Heartist, Sustainability, Health & Safety).
hampion ESG initiatives and identify innovative environmental opportunities within the division.
romote AccorHotels' DEI philosophy and values throughout the Rooms Division.
versee the performance review process for the division, ensuring continuous development and accountability.
ptimize revenue opportunities for the rooms division while maintaining effective cost control practices.
ead crisis management efforts for the division and play an active role in the hotel's crisis management team.
evelop and execute and operating business plan and prepare and execute annual capital plans.
ctively contribute to the hotel's strategic plan.
aintain strong relationships with business partners.
tay ahead of industry trends, identifying opportunities for innovation in products and services.
arry out any other tasks as assigned.
ualificationsMinimum 3 years experience in a Front Office Manager, Executive Housekeeper or previous Rooms Division position in a luxury hotel requiredProven ability to effectively lead, motivate, coach and develop your teamStrong guest service orientation and training skills backgroundHighly motivated, organized, goal and results oriented individual who thrives under pressureSelf-motivated, with the ability to make effective decisionsStrong presentation and public speaking skillsComprehensive knowledge of Front Office and Housekeeping operations, policies, procedures and Expense managementOperational knowledge of Excel, Word, PowerPointAdditional InformationYour team and working environment.
If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at The Fairmont New Orleans.
Our commitment to Diversity & Inclusion.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.