DESKTOP TECHNICIAN

Position Description.
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems? These are exciting times for CGI and are looking for talented individuals to trail blaze with us.
The person who gets this position will join a dynamic team using a method of collaborative management between the established technical teams.
You will have the opportunity to work in one of the most beautiful buildings in Canada and to collaborate with experienced colleagues.
We offer an innovative working environment using the latest desktop technologies such as Windows 10, Office 365, Skype and One drive for Enterprise, SharePoint Online.
Your future duties and responsibilities.
The Desktop Technician is part of the GTO Canada End User Services team.
The member will be responsible for the set up and support of desktop and laptop equipment for our client.
Responsibilities include.
• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
• The person will also troubleshoot problem areas in a timely and accurate fashion.
• Provide end-user assistance where required.
• Image Workstation for new deployments.
Required qualifications to be successful in this role.
Mandatory Technical Skills.
· Windows 10, MacOS · Office 365 · Support, configure, and deploy desktop and laptop · Configure and troubleshoot hardware including printers, servers, network, and mobile devices · Independently solve most desktop issues with minimal supervision; escalate remaining issues to a higher level · Support and maintain desktop applications · Create, update, resolve and escalate support requests within a ticketing system (Remedy ITSM is an asset) · Documenting, tracking, and monitoring the problem to ensure a timely resolution · Provide feedback to internal and external support teams · Create and maintain clear documentation on various procedures of support · Experience in corporate deskside support Soft skills.
· Customer service oriented · Professional appearance since this is a client facing role · Self-starter, ability to work independently · Must be able to meet scheduled deliverables · Team player · Dynamic · Autonomous · Resourceful Scholarship · Post-secondary education in a relevant discipline or equivalent work experience · CompTIA A+ (optional but preferred) Languages · French.
spoken and written Skills.
Customer Service & Support French Hardware Installation Windows English What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.