DEMO - DO NOT APPLY

Job Title.
Demo - DO NOT APPLY Job Description Technical Support in a call center setting.
Mission.
We will be the greatest customer engagement services company in the world, rich in diversity and talent.
We will get there by embracing our culture.
About Concentrix.
We’re a company like no other.
We are fanatical about our staff and are constantly helping them grow and achieve their career goals.
We are a global workplace that offers YOU infinite possibilities! Essential Functions/Core Responsibilities As a Customer Service Representative, you’ll answer inbound calls from customers having problems with their smartphones and computers.
Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products Candidate Profile • Courteous with strong customer service orientation • High School Diploma or Equivalent • 6 months Customer Service experience • Dependable with proficient attention to detail • Typing speed of 35 wpm minimum • Ability to work as a team member, as well as independently with minimal supervision • Ability to effectively communicate, both written and verbally • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to learn including strong problem-solving skills Familiarity with iOS and/or macOS, or comparable technology, is preferred The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an EEO/AA/M/F/Vet/Disability Employer.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws.
We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status *msja Location.
PRT Braga - Largo, 2nd Flr Language Requirements.
Time Type.
Tiempo Completo If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Misión.
Nuestro objetivo es ser la mayor empresa del mundo en servicios de atención al cliente, en diversidad y en talento.
Lo lograremos gracias a nuestra cultura.
Concentrix CVG Corporation es una empresa que fomenta la igualdad de oportunidades.
Quienes somos.
Somos una compañía única.
Somos fans de nuestros empleados, les ayudamos a desarrollarse constantemente y a alcanzar sus objetivos profesionales.
¡Somos una multinacional líder que te ofrece posibilidades infinitas! Descripción de la empresa.
Destacamos en un mundo multitudinario.
Creemos que la experiencia lo es todo.
Para lograr unos resultados sobresalientes, estamos alterando el mercado al estar totalmente concentrados en hacer los negocios de nuestros clientes mejores.
Reunimos a las mentes más brillantes y creativas del sector, soluciones tecnológicas vanguardistas, experiencia probada en “design thinking” y centros que ofrecen experiencias excepcionales al cliente.
Nuestros clientes también notan la diferencia...
mayor lealtad de los clientes, mejora del rendimiento empresarial y diferenciación en los mercados.
Como organización diversa y global, tenemos ideas novedosas y poco convencionales y ofrecemos experiencias extraordinarias al cliente casi 750 de las mejores marcas del mundo.
Concentrix.
Una empresa apasionada impulsada por gente apasionada.