CRC TEAM LEADER
Descrição da oferta de emprego
Position Snapshot Location.
Linda a Velha (Portugal) Company.
Nestlé Business Services Linda a Velha Full-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.
Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.
We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment.
If this resonates with you and you are looking to join a business where you can truly add value, it's time to consider joining NBS! Position Summary We are currently seeking a Team Lead at Nestlé Business Services.
Reporting to the CRC Nespresso Operations Lead, being responsible for a team of CRC Coffee Specialist, overseeing the day-to-day contacts of customers, ensuring the maintenance of high-quality standards and service for Nespresso Brand.
A Day in the Life of...
* Leads a team of CRC Experts to provide high-quality business goals, role modelling, and team management, including effective training and development of a high-performance team.
* Serve as a brand ambassador to motivate, engage and inspire staff and contribute to continuous improvement projects, being the key enabler between CRC management and frontline teams.
* Ensures effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, promotional offers.
* Contributes to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
* Proposes appropriate solutions for Customers and/or CRC Specialists.
* Ensures that the team understands and appropriately uses relevant offers and promotions.
* Monitors and analyses performance based on clear expectations, taking into account quality and efficiency metrics, comparing them with other CRC teams.
* Actively collaborates with CRC support functions (Traffic and Workforce, Quality, Second Level) to systematically identify areas and levers of improvement to improve customer experience and CRC efficiency.
* Ensures that Nespresso HR's people management principles, policies, and processes are enforced.
* Resolves performance and/or behavior issues of team members in a timely and fair manner in accordance with the Nestlé Leadership Framework.
What Will Make You Successful * One- or two-years' Experience in Customer Facing as Team Leader (mandatory) * Clear communication skills (including telephone, written label) * Conflict management * Coaching training as an asset * Dominion of Microsoft Office (Outlook, PowerPoint, Excel...) * Domain in telephony systems (Genesys or other similar) * Proficiency in Portuguese.
* Proficiency in English is an asset * Multitasking * Strong work ethic and respectfulness required.
* Labor legislation as an asset What We Offer At NBS, we prioritize the well-being and professional growth of our team members.
Joining NBS will provide you with.
* Development of expertise in Nestlé's Shared Services Business.
* Immersion in a culturally diverse team.
* Local and International Exposure.
* Flexible working environment.
* Engagement and well-being activities.
* Competitive salary and annual bonus based on performance.
* Meal Allowance Card.
* Flex Benefits - Choose benefits that suit you best.
* Membership in the Nestlé Club with discounts at several partners.
* Free coffee (and good coffee) at the office.
* Company equipment tailored to professional needs.
* Medical Support available at the Office (in Linda a Velha).
* E-learning courses and training programs to help you achieve your career goals.
* Career progression and opportunities for International Career.
Position Snapshot Location.
Linda a Velha (Portugal) Company.
Nestlé Business Services Linda a Velha Full-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.
Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.
We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment.
If this resonates with you and you are looking to join a business where you can truly add value, it's time to consider joining NBS! Position Summary We are currently seeking a Team Lead at Nestlé Business Services.
Reporting to the CRC Nespresso Operations Lead, being responsible for a team of CRC Coffee Specialist, overseeing the day-to-day contacts of customers, ensuring the maintenance of high-quality standards and service for Nespresso Brand.
A Day in the Life of...
* Leads a team of CRC Experts to provide high-quality business goals, role modelling, and team management, including effective training and development of a high-performance team.
* Serve as a brand ambassador to motivate, engage and inspire staff and contribute to continuous improvement projects, being the key enabler between CRC management and frontline teams.
* Ensures effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, promotional offers.
* Contributes to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
* Proposes appropriate solutions for Customers and/or CRC Specialists.
* Ensures that the team understands and appropriately uses relevant offers and promotions.
* Monitors and analyses performance based on clear expectations, taking into account quality and efficiency metrics, comparing them with other CRC teams.
* Actively collaborates with CRC support functions (Traffic and Workforce, Quality, Second Level) to systematically identify areas and levers of improvement to improve customer experience and CRC efficiency.
* Ensures that Nespresso HR's people management principles, policies, and processes are enforced.
* Resolves performance and/or behavior issues of team members in a timely and fair manner in accordance with the Nestlé Leadership Framework.
What Will Make You Successful * One- or two-years' Experience in Customer Facing as Team Leader (mandatory) * Clear communication skills (including telephone, written label) * Conflict management * Coaching training as an asset * Dominion of Microsoft Office (Outlook, PowerPoint, Excel...) * Domain in telephony systems (Genesys or other similar) * Proficiency in Portuguese.
* Proficiency in English is an asset * Multitasking * Strong work ethic and respectfulness required.
* Labor legislation as an asset What We Offer At NBS, we prioritize the well-being and professional growth of our team members.
Joining NBS will provide you with.
* Development of expertise in Nestlé's Shared Services Business.
* Immersion in a culturally diverse team.
* Local and International Exposure.
* Flexible working environment.
* Engagement and well-being activities.
* Competitive salary and annual bonus based on performance.
* Meal Allowance Card.
* Flex Benefits - Choose benefits that suit you best.
* Membership in the Nestlé Club with discounts at several partners.
* Free coffee (and good coffee) at the office.
* Company equipment tailored to professional needs.
* Medical Support available at the Office (in Linda a Velha).
* E-learning courses and training programs to help you achieve your career goals.
* Career progression and opportunities for International Career.
Linda a Velha, PT,
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 07/11/2024
- 05/02/2025
A buyme property, empresa em expansão e de excelência a celebrar 25 anos de sucesso no mercado imobiliário algarvio, com escritórios em vilamoura, quarteira e almancil, seleciona para quarteira: team leader... és um líder nato, tens talento para vendas, és goal oriented, mas não te sentes valorizado......
Esta é a agência ideal para fazê-lo! função:team leader equipas;recrutamento de consultores;angariação de imóveis;angariação de clientes compradores ter o seu próprio negócio sem grande investimento e com todo o apoio de uma marca líder mundialmente, é sem dúvida, um desafio superado......
Envie o seu currículo atualizado com a referência ''job team leader - coimbra'' para -----------> *****@***** voltar... as equipas prime da vodafone encontram-se em forte expansão, neste momento temos em aberto um processo de recrutamento para 1 team leader - coimbra... perfilboa capacidade de comunicaçãoforte......
Venha conhecer o nosso projeto em massamá, sintra! pretendemos reforçar a nossa equipa com o recrutamento de team leader... • o top 3 durante 6 anos... perfil• motivado• responsável• resiliente• capacidade de comunicação• capacidade de integração• proactivo• gosto por desafiosoferecemos• formação e acompanhamento......
Venha conhecer o nosso projeto em massamá, sintra! pretendemos reforçar a nossa equipa com o recrutamento de team leader... para que seja possível, temos para o apoiar uma equipa que lhe permitirá desenvolver o seu negócio e fazer parte do nosso sucesso... perfil• motivado• responsável• resiliente• capacidade......
Venha conhecer o nosso projeto em massamá, sintra! pretendemos reforçar a nossa equipa com o recrutamento de team leader... • o top 3 durante 6 anos... somos uma equipa ambiciosa que faz história há mais de 25 anos no mercado imobiliário... perfil• motivado• responsável• resiliente• capacidade de comunicação•......
Pt e preparem-se para ver o que significa ser parte da agência líder nacional... porque te queremos a ti e à tua equipa? na arcada glicínias, não apenas atingimos o topo — dominamos em todas as áreas de negócio... fornecemos formação e o suporte para que o teu grupo atinja novos patamares......
A tipy family nasceu no mercado imobiliário em 2000... no final de 2004, o ceo da marca, rui martins, fundou aquela que seria a primeira agência da marca century 21 em portugal... com um centro de negócios de 550 m2 no seixal, somos, pelo 2º ano consecutivo, a agência nº1 faturação ibérica......
Não percas esta oportunidade de te destacares no mercado imobiliário!arrisca! o sucesso está do outro lado do medo!!!a century21 m@npower valoriza a diversidade e incentiva candidaturas de pessoas de todas as origens e orientações... és um/a profissional apaixonado/a pelo mercado imobiliário, com experiência......
Trabalhar em colaboração com o broker para garantir o sucesso conjunto... o que oferecemos: - valor base com um sistema de comissionamento competitivo - formação contínua para te manteres à frente no mercado - plano de carreira com oportunidades de crescimento - ambiente de trabalho colaborativo e motivador......