CHIEF PERFORMANCE IMPROVEMENT ASSOCIATE

Position Description.
As a Chief Performance Improvement Associate, you will support the Navy’s Problem Solving and Process Improvement Office (PSO) in driving performance improvement initiatives across Navy and Department of the Navy commands.
You will play a critical role in helping to advance the Navy’s readiness and operational performance by working closely with senior Navy leaders to identify and eliminate barriers to operational success.
This role requires expertise in strategic planning, process improvement, training development, and organizational change management, which will help drive measurable and sustainable results in alignment with the Chief of Naval Operations (CNO’s) readiness and performance goals.
This is a unique opportunity for individuals who have a passion for mission success and thrive in dynamic environments where innovation, data-driven decision-making, and strategic problem-solving directly contribute to operational excellence.
This role involves periodic travel and requires a commitment to upholding the Navy’s high standards of professionalism, accountability, and mission focus This position is located in our Washington, DC office; however, a hybrid working model is acceptable.
Due to the nature of this government contract, US Citizenship and a DOD Clearance is required Your future duties and responsibilities.
- Assist in leading cross-functional workshops to design P2P plans, define operational metrics, and establish performance standards.
- Support the design, implementation, and refinement of driver trees, data definitions, and performance tracking tools.
- Provide insights and recommendations for governance, reporting, and corrective actions to sustain P2P efforts.
- Prepare executive-level briefs, quarterly reports, and visual management artifacts to support senior leadership decision-making.
- Develop and deliver tools, methods, and benchmarks for Navy commands to conduct root cause analysis and implement corrective actions.
- Promote best practices in performance improvement and support cross-functional teams in addressing underperforming areas.
- Leverage technology and data analytics to enhance workflows, dashboards, and performance management capabilities.
- Assist in the design and execution of standardized training programs for problem-solving and process improvement tailored to specific leadership levels.
- Establish feedback mechanism to continuously improve training materials and identify process improvement Subject Matter Experts (SMEs).
- Teach and mentor Navy personnel in applying performance improvement methodologies.
- Develop and implement process to assess the effectiveness of problem-solving and process improvement efforts.
- Coordinate reporting on organizational readiness, progress, and compliance with “Get Real Get Better” (GRGB) initiatives.
- Create case studies and template to document practices and lessons learned across Navy commands.
- Design and recommend visual management methodologies and tools to support daily operations and enhance decision-making.
- Support emergent Navy and Department of the Navy problem-solving and process improvement efforts addressing specific challenges or applying tailored improvement tools and methodologies.
Required qualifications to be successful in this role.
- 7+ years’ experience with commercial and/or government organizations in the areas of process improvement, driver-based performance management, strategic planning, and program design.
-Bachelors Degree, Four years’ additional experience substitutes for a Bachelor’s degree (minimum of eleven years total); a Master’s Degree in business, finance, accounting, economics, engineering, information technology, or organizational change equals four years’ experience.
- Prior military or government service within the Department of Defense.
- Proficiency in performance improvement frameworks such as Change Management, Lean Six Sigma, Theory of Constraints, Agile or Scrum methodologies, and/or P2P.
- Experience in developing and tracking metrics, driver trees, conducting cause-and-effect analysis, and reporting structures.
- Proven ability to conduct root cause analysis, recommend, and implement corrective action plans.
- Exceptional written and verbal communication skills, including the ability to draft executive-level presentations, briefing materials, and summary papers.
- Proficiency in crafting change management strategies for organizational buy-in and engaging stakeholders across all organizational levels.
- Strong interpersonal skills to collaborate with Navy leadership and diverse stakeholders.
- Comfortable working in dynamic and iterative environments, adjusting priorities to meet evolving Navy goals and objectives.
Desired qualifications/non-essential skills required.
-Bachelor’s degree in finance, accounting, economics, engineering, information technology, or organizational change.
- Certification in Business Process Management, Lean Six Sigma (Black Belt or higher), or other process improvement methodologies is a strong advantage.
- U.
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Navy Fleet experience and knowledge of Navy governance forums and reporting structures including Echelon 1 and Supported Commander forums (e.
., Aviation, Surface, SUB/Shipyards, Supply, MyNavyHR, Cyber Mission Force, Strategic Sealift, or Military Construction.
- Experience supporting Navy-specific initiatives, such as P2P, “Get Real Get Better” (GRGB), and familiarity with the Naval Performance Improvement Educational Resources (NPIER) toolset is a significant advantage.
- Strong analytical skills with experience using data to driver decisions and develop actionable insights.
- Experience working in or supporting defense or government organizations is a strong plus.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
.
is $.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include.
• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well-being programs Due to the nature of this government contract, US Citizenship is required.
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Defense Defense English Business Process Consulting Change Management Lean Six Sigma Lean Six Sigma Black Belt What you can expect from us.
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