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CHANGE & RELEASE ANALYST (INTERMEDIATE)

Descrição da oferta de emprego

Position Description.
Our client is lookig for Change & Release Analyst (Intermediate) to join our team at CGI.
The key missions of the department are to.
- Define, consolidate, and steer all production indicators (KSI, SLA, etc.).
- Coordinate major production operations like applicative releases, infrastructure changes and disaster recovery tests.
- Ensure the consistency of production practices & tools across GBIS and animate related communities of practices.
- Deploy and steer IT Risk Management processes, while respecting policies defined with the operational and cybersecurity risk departments.
- Manage Transversal Production transformation projects.
Your future duties and responsibilities.
Day-to-Day Responsibilities.
- Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports, and assisting the deployment of IT Service Management tools.
- Assist in the coordination of project delivery within the Service Management department.
- Provide support on day-to-day operations supporting Release, Problem, and Crisis processes - Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
- Maintain an efficient interface between infrastructure and business entities within the IT department.
- Act as one of point of contact for Service Management matters with IT departments in Americas, Europe, and Asia.
- Support the coordination of activities during the Weekends and holidays.
- Support the coordination of disaster recovery tests.
- Manage impromptu user requests with a certain autonomy.
- Provide a comprehensive day to day report for the manager.
Required qualifications to be successful in this role.
Technical Skills.
- Knowledge on MS office (PowerPoint, Excel, and Word) - Analytical and organizational skills - Experience of Production (RTB) or CTB Project (CTB) delivery - Ability to work in a timing sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zones.
- Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions.
- Good written and communication skills Desired / Plus.
Competencies.
- Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
- Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high-pressure environment.
- Strong understanding of Development cycles.
SDLC, Agile, Continuous delivery - Change and Release Management - Analytical skills - Ability to script using VBA.
Desired / Plus.
Qualifications.
- The ideal candidate will have at least 3-year experiences in Change management.
- Excellent written and verbal communication skills - Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
- Must be able to interact with a variety of global teams – support, infrastructure, development.
- Strong analytical skills.
Desired / Plus.
- Sig Sigma belt - PMP certification - ITIL v4 Foundation Certified LANGUAGE.
English, French Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority (“FINRA).
Skills.
Change Management ITIL Process Audit Production Control&Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities.
As an equal-opportunity employer, we want to empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.
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Detalhes da oferta

Empresa
  • CGI
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 30/09/2024
Data de expiração
  • 29/12/2024
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