CHANGE & RELEASE ANALYST (INTERMEDIATE)

Position Description.
Our client is lookig for Change & Release Analyst (Intermediate) to join our team at CGI.
The key missions of the department are to.
- Define, consolidate, and steer all production indicators (KSI, SLA, etc.).
- Coordinate major production operations like applicative releases, infrastructure changes and disaster recovery tests.
- Ensure the consistency of production practices & tools across GBIS and animate related communities of practices.
- Deploy and steer IT Risk Management processes, while respecting policies defined with the operational and cybersecurity risk departments.
- Manage Transversal Production transformation projects.
Your future duties and responsibilities.
Day-to-Day Responsibilities.
- Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports, and assisting the deployment of IT Service Management tools.
- Assist in the coordination of project delivery within the Service Management department.
- Provide support on day-to-day operations supporting Release, Problem, and Crisis processes - Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
- Maintain an efficient interface between infrastructure and business entities within the IT department.
- Act as one of point of contact for Service Management matters with IT departments in Americas, Europe, and Asia.
- Support the coordination of activities during the Weekends and holidays.
- Support the coordination of disaster recovery tests.
- Manage impromptu user requests with a certain autonomy.
- Provide a comprehensive day to day report for the manager.
Required qualifications to be successful in this role.
Technical Skills.
- Knowledge on MS office (PowerPoint, Excel, and Word) - Analytical and organizational skills - Experience of Production (RTB) or CTB Project (CTB) delivery - Ability to work in a timing sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zones.
- Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions.
- Good written and communication skills Desired / Plus.
Competencies.
- Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
- Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high-pressure environment.
- Strong understanding of Development cycles.
SDLC, Agile, Continuous delivery - Change and Release Management - Analytical skills - Ability to script using VBA.
Desired / Plus.
Qualifications.
- The ideal candidate will have at least 3-year experiences in Change management.
- Excellent written and verbal communication skills - Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
- Must be able to interact with a variety of global teams – support, infrastructure, development.
- Strong analytical skills.
Desired / Plus.
- Sig Sigma belt - PMP certification - ITIL v4 Foundation Certified LANGUAGE.
English, French Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority (“FINRA).
Skills.
Change Management ITIL Process Audit Production Control&Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
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