CES - VETERINARY ASSISTANT (FRENCH SPEAKER)

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.
Nestlé Business Services.
A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services.
Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of...
Respond to customer queries phone and written channels in a timely and accurate wayProvide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animalsOffer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ petsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesInform customers about new product, functionalities and campaigns, if any Gather consumers' feedback and complete a FAQ database and a knowledge-based documentsBuild a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision makingEnsures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerRedirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful Fluent Written and Spoken in FrenchIntermediate Written and Spoken Knowledge on English Bachelor’s degree on Veterinary Medicine, Biology, Food science, or similar1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer RelationsPets’ nutrition and behavior knowledge (steps for pet)You have a first experience in customer relationsExcellent communication and problem-solving skillsCapable of Multi-tasking and being autonomous while working remotelyAttention to details, flexible and willing to learn new ways of work and technologiesAvailability to work fully remote on rotative shifts between Monday to Saturday, 8am to 9pm (40h/week)   We offer.
Direct contract with Nestlé Business Services.
ompetitive salary and annual bonus according to your performance.
lex Benefits - you can chose what benefit is more suitable to you.
emote work schedule - must live in Portugal.
areer progression and possibilities for International Career.
nitial and continuing training.
We're waiting for you! Os candidatos interessados, em cumprimento do definido no Regulamento (UE) (RGPD), são convidados a ler a política de privacidade em pt.
igroup.
om > Política de Privacidade Candidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso.
Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.
om/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei , de 10 de Janeiro.