CENTRAL KEY USER DIGITAL SOLUTIONS

Descripción del puesto.
Your tasks We're always in the market for the perfect match at Continental.
Our Tires Digital Solutions Competence Center develops the latest, most innovative digital tire management systems.
We are a global, diverse and very agile team that gives our people the freedom to act.
We create tire solutions that make a difference for fleets and vehicle manufacturers around the globe.
And we do it all, from ideation and product development to logistics, marketing, brand management and customer care.
If you love the freedom to create new technology solutions and drive them from idea to implementation, Continental's Digital Solutions Competence Center is the perfect match for you.
In collaboration with the engineering, software development and IT teams, you will.
* Be the Central Key User for ContiConnect and upcoming applications, and be responsible for 2nd Level Support; * Ensure trouble-free operation for all DS related SW and HW solutions; * Ensure proper SW testing and flawless deployment of new functionalities; * Manage product releases (planning, communication, feature activation, release notes / documentation); * Standardize processes in regard to ticket handling, training creation and general customer support process; * Based on up-to-date documentation, trainings and material, bring users up to speed in no time; * Contribute in setting-up and improving of processes to ensure high quality master & transactional data; * Collect requirements/feedback from markets and customers on a regular basis for the operations area in alignment with other interfaces; * Manage the interfaces to other systems linked to ContiConnect and ensure alignment.
Read more Read less Your profile * University degree in Computer Science, Business Administration, Information Technology, or related field; * >1 year of experience in solution design / conceptualization; * Experience in customer interaction / partnership management; * Experience managing requirements & releases related to digital solutions; * Experience in IT Service Management (desirable); * Experience in operations and/or support of IT systems (desirable); * Agile methodologies (Scrum / Kanban); * Passion to perform in a very dynamic and complex work environment outside your comfort zone; * Project management skills; * Demonstrated customer focus & excellent communication skills; * Ability to deal with and resolve conflicting interests and targets; * Proficient English language skills (written / spoken).
Read more Read less Our offer * Responsibility and the opportunity to actively shape the future of digital tire management; * Integration in a dynamic international work environment; * Flexible working model; * Continuous opportunities for the promotion of talent and training.
Ready to drive with Continental? Take the first step and fill in the online application.
Read more Read less About us Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.
Founded in , the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.
In , Continental generated sales of EUR41.
billion and currently employs around people in 56 countries and markets.
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