BUSINESS ANALYST

Position Description.
We are seeking a highly motivated and customer-focused Travel System Business Analyst to provide Tier-1 support for our ATF customer.
In this role, you will be responsible for assisting travelers in navigating the E2 Travel system, answering inquiries via phone, email, and walk-ins, and ensuring a seamless travel experience.
The successful candidate will possess a solid understanding of the E2 Travel System, Federal Travel Regulation, exceptional communication skills, and the ability to troubleshoot and resolve issues efficiently.
This position is located in our Washington, DC office; however, a hybrid working model is acceptable.
Your future duties and responsibilities.
• Utilize your in-depth knowledge of the E2 Travel system to guide travelers in creating trips, generating authorizations, processing vouchers, and utilizing split pay functionality.
• Answer phone calls, respond to email inquiries, and assist walk-in travelers with E2 Travel system-related questions and issues.
• Create comprehensive step-by-step guides to facilitate users' understanding of the E2 Travel system and its features.
• Conduct live demos to showcase the various functions of the E2 Travel system, including trip creation, authorization submission, voucher processing, and split pay management.
• Advise travelers on completing authorizations and submitting travel vouchers within the E2 Travel system while adhering to agency travel policies.
• Provide expertise in all aspects of the Federal Travel Regulation and agency-specific travel policies to ensure travelers are well-informed and compliant.
• Troubleshoot and resolve issues related to rejected E2 documents from UFMS (Unified Financial Management Required qualifications to be successful in this role.
• Minimum 3 years’ experience required demonstrating expertise in the E2 Travel system, including a thorough understanding of its features and functionalities.
• Strong familiarity with the Federal Travel Regulation and agency travel policies.
• Proven ability to create detailed step-by-step guides for using the E2 Travel system.
• Experience conducting live demos to showcase software functionality.
• Outstanding customer service and communication skills.
• Analytical mindset with the ability to troubleshoot and resolve issues effectively.
• Attention to detail and a commitment to accuracy in trip and transaction processing.
• Strong organizational skills to maintain a comprehensive database of documents and resources.
• Ability to communicate well and effectively face-to-face, by phone and email with clients and colleagues Desired qualifications/non-essential skills required.
• Knowledge of ServiceNow • Knowledge of Momentum ERP product or similar ERP product • Understanding of Government Finance processes and principles.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
.
is $.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include.
• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well-being programs Due to the nature of this government contract, US Citizenship is required.
#CGIFederalJob #LI-DD1 Skills.
Momentum Travel Accounting What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities.
If you need an accommodation to apply for a job in the U.
., please email the CGI U.
.
Employment Compliance mailbox at .
You will need to reference the Position ID of the position in which you are interested.
Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.
Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.
.
are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.