BMC TSOM/BHOM ADMINISTRATOR

Position Description.
Company Profile.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Job Title.
BMC TSOM/BHOM Administrator Position.
Senior Systems Engineer/Lead Analyst Experience.
6+ yrs Category.
IT Infrastructure Main location.
Bangalore Position ID.
J Employment Type.
Full Time Qualification.
Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description.
Provide L3 operational support on TrueSight (TSOM), BHOM, as per agreed SLAs Implement, customize, and configure BMC products.
Maintain TSOM Application platform availability as per agreed availability commitment Integrate BMC products to each other and third-party applications.
Troubleshoot TrueSight application, customizations, integration issues.
Follow the ITIL standard best processes.
Recommend & plan upgrades/patches and roll out of new features Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
Assist customer drive adoption of the monitoring solution across the environments Work closely with Service Owners to review service delivery quality with focus on continuous improvement Working knowledge of latest version of BMC Products, various migration tools along with BMC Helix.
Working knowledge of SaaS, Cloud Technologies and various Integrations Working Knowledge of TrueSight Ops Management, Patrol, TrueSight Synthetic Monitoring, TMART, Entuity, Prometheus, Grafana, Atrium Orchestrator, etc.
Ability to work with significant deadlines for SRE & DevOps projects.
Working knowledge of SQL Server, Oracle, PostgreSQL, DBFS, etc.
Able to design & document the requirements comprehensively to execute the Project Plans.
Ability to automate complex requirements using scripting.
Very good troubleshooting skills to debug the scripts - DOS Batch, Power Shell, Perl, Python, Unix Shell script and Java Scripts, etc.
Hard Working, dedicated & effective communication skills.
Bachelor’s degree in IT or equivalent experience.
Basic understanding & work experience on BMC products - BMC Remedy, BMC Discovery, BMC App Visibility Manager, BMC End User Experience Monitoring tool.
Provide L2/L3 operational support on BPPM/TrueSight, BMC Server Automation, as per agreed SLAs Experience in L3 Support, Administration and Development is essential.
Maintain BPPM/TruesSight platform availability as per agreed availability commitment Develop new customizations, integrations, and reports Troubleshoot BPPM/TrueSight application, customizations, integration issues Assess IT infrastructure data effectively using BMC TrueSight Capacity Optimization Implement cost-effective resource utilization strategies Generate insightful reports using BMC TrueSight Capacity Optimization.
Fundamental understanding of the functionality of BMC True Sight Capacity Optimization solutions and architecture along with different Integration methods Proven ability to configure BCO per client requirements and adhere to best practices for the following criteria.
· Performance and response time · Capacity and growth · High availability and failover · Disaster and recovery · Security · At least 2 years of enterprise Capacity & management solutions experience Follow the ITIL standard best processes.
Recommend plan upgrades/patches and roll out of new features Assist customer drive adoption of the monitoring solution across the environments Work closely with Service Owners to review service delivery quality with focus on continuous improvement Behavioral Competencies.
• Proven experience of delivering process efficiencies and improvements • Clear and fluent English (both verbal and written) • Ability to build and maintain efficient working relationships with remote teams • Demonstrate ability to take ownership of and accountability for relevant products and services • Ability to plan, prioritise and complete your own work, whilst remaining a team player • Willingness to engage with and work in other technologies Note.
This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role.
Actual duties and qualifications may vary based on the specific needs of the organization.
CGI is an equal opportunity employer.
In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.
Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Skills.
BMC ADDM BMC Capacity Optimizer Remedy What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.