BMC REMEDY - SSE

Position Description.
• Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
• Managing CMDB data model and Asset • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
• Ability to troubleshoot applications at the workflow and database level • Experience of Asset Management • Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs.
• Must have experience with direct database query technologies.
Education and skills • Bachelor’s Degree and 4 or more years of BMC Remedy Development experience • Strong troubleshooting skills • BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) • Experience with integration methodologies like REST, Web Services etc.
• Experience of working on various Operating Systems, and Databases • Experience of working in latest Remedy versions on Helix.
• Exposure to agile methodology and tools.
Technical skills • Knowledge of BMC Remedy ARS.
• Knowledge of CMDB, ITSM, DWP Skills.
BMC ADDM Database English Requirements Analysis ServiceNow Telecommunications Unix WebLogic What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.